Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,970 Reviews)
Rating breakdown 13,970 reviews
5 Stars
9,556
4 Stars
2,289
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product.
(
3,499 out of
4,520)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Jncarnage
from Ny
Expertise:Intermediate
Verified Purchase:Yes
Honestly I'm not really sold on the design. It's good to have change but this one wasn't it. The buds prior had a much better fit imo in my ears and it's more discreet.
These fit well but it just doesn't feel super snug compared to it's previous gen. I do love the light bar feature as it gives it a futuristic look and I'm just a sucker with anything that has that cyberpunk future look. In terms of audio quality, I don't know. It honestly sounds the same. I know alot of people said it's a night and day difference but I don't see it. What I will say is that the ambient noise and noise canceling is much better than the pro 2. Of course with any product from launch there are sometimes minor defects that come with being an early adaptor and I feel like I've become a victim. Not only has Samsung recalled the buds because of failing rubber tips, I've noticed that my left ear bud light bar is slightly less bright compared to the right. Doing a quick Google search reveals I'm not the only one. Also my right ear bud would sometimes make a pop sound randomly. It's hard to confirm if it's bass related or treble. I've disabled ambient sound mode just to rule out different things but so far the experience has been mid. So In the end, I personally would just stick with the buds pro 2 if you have no issues with them.
These fit well but it just doesn't feel super snug compared to it's previous gen. I do love the light bar feature as it gives it a futuristic look and I'm just a sucker with anything that has that cyberpunk future look. In terms of audio quality, I don't know. It honestly sounds the same. I know alot of people said it's a night and day difference but I don't see it. What I will say is that the ambient noise and noise canceling is much better than the pro 2. Of course with any product from launch there are sometimes minor defects that come with being an early adaptor and I feel like I've become a victim. Not only has Samsung recalled the buds because of failing rubber tips, I've noticed that my left ear bud light bar is slightly less bright compared to the right. Doing a quick Google search reveals I'm not the only one. Also my right ear bud would sometimes make a pop sound randomly. It's hard to confirm if it's bass related or treble. I've disabled ambient sound mode just to rule out different things but so far the experience has been mid. So In the end, I personally would just stick with the buds pro 2 if you have no issues with them.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, July 29, 2024
Hi there Jncarnage, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you and wanting to have the best experience possible. We would love to help you with the features that are not meeting your expectations or functioning as intended. With regards to the additional ear tips we have provided a link to an article to help you with the removal and installation of the differing sizes if you are wanting to adjust the fit. We have provided a link to the full device manual to help you with the LED feature settings. Lastly we have provided a link to an article to help you troubleshoot the audio with the pop you mention. Lastly, we have provided a link to the Samsung Support Team if these experiences continue or you have any additional questions or frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Poor QA makes
on July 25, 2024
Posted by: Andres
from Columbia Missouri
Expertise:Expert
Tips too flimsy, I have my Gear buds pro 2 tips and can tell the difference in quality, in the photos the thickness of the white tips (pro 2) is greater than the gray ones (pro3) , can't get a "perfect fit" when trying any of these new tips.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, July 29, 2024
Hi there Andres, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important being able to get the ideal fit of your device is to you every day. We have provided a link to an article to help you with the steps to change out the different size ear tips with ease. We have also included a link to the Samsung Support Team if you would like additional assistance or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from California
Expertise:Intermediate
Verified Purchase:Yes
Expected different outcome from these buds but felt short. They don't stay in the ear just like it's precious generations (except the original ones). Very disappointed I cannot use them for the gym or just for being around the house. Tried to give them a chance but I can't keep them in my ear without falling for more than 5 minutes. Received them, tried them, and now they are in a drawer just like their previous generation.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Kandy Salcedo, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the fit of your earbuds are to you a range of activities that change in intensity. We would love to help you get the ideal fit for all of your daily activities, and have provided a link to an article to help you in this experience. We have also shared a link to a video to help you change the ear tips to best fit your ears. We also recommend performing a fit test for any recommendations on the fit. Lastly, we have provided a link to the Samsung Support Team if you would like to discuss your experience further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Posted by: Dev S
from Garden City, ID
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Galaxy Buds3 Pro offer impressive sound quality with enhanced noise cancellation and a comfortable fit. Their design is sleek and modern, and they feature improved battery life compared to previous models. The addition of advanced audio technologies ensures a rich and immersive listening experience. However, they might be priced higher than some competitors, which could be a consideration for budget-conscious buyers. Overall, they are a solid choice for those seeking high-end wireless earbuds.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Travis L Harden
from North Mississippi
Verified Purchase:Yes
Very comfortable. Ease of use. Rich sound and great noise cancelation.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: JWally
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
From design to performance these exceeded my expectations by far. I upgraded from the Buds2 Pro an can believe how much the Buds3 Pro raise the bar. The clarity in transparency mode is crazy. Honestly have not found anything I do not like.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: JC Fields
from Baltimore, Md
Expertise:Expert
Verified Purchase:Yes
I've owned the Samsung buds +, pro, and pro 2 buds. The buds pro3 are the best buds Samsung has made so far. The new design makees the buds comfortable and they don't fall out of your ear like the prior pro buds model. New features voice control makes them a true hands free earbuds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
After unboxing, I found that the right earphone could not be connected. After being fully charged, the right earphone could not be connected.
Response from Samsung USBy Social Commerce, August 15, 2024
Hi there Josiah, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is not operating or connecting as expected. We have provided a link to an article to help you troubleshoot this matter at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US