Dear Raul B,


Thank you for your feedback.

We do understand your disappointment with the ZenWiFi and the inconvenience this may have caused if you are experiencing connection problems. To resolve the unstable connection, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Additionally, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Furthermore, legacy devices may not work properly with WIFI-7, please check updates for these devices. Also, try to disable "Smart Connect" and try connecting this manually to either 2.4GHz or 5GHz. Try resetting the mesh routers and reconfigure or set up the devices. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/whole-home-mesh-systems/asus-zenwifi/asus-zenwifi-bd4/helpdesk_bios?model2Name=ASUS-ZenWiFi-BD4. For helpful tips on how to setup the ZenWiFi, visit our Product Support page: https://www.asus.com/support/faq/1045754/ .

Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel

ASUS Customer Loyalty