Customer reviews from mrchristmas
Mr Christmas - Train Around the Tree
Average customer rating
2.1
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
3
1 Star
5
20%of customers recommend this product.
(
1 out of
5)
Customer Reviews for Mr Christmas - Train Around the Tree
Customer Rating
1
Terrible
on November 6, 2026
Posted by: Bummed
Worked for 5 seconds now no power, multiple sets of new batteries tested. Jenky track. Cheap plastic connectors that will easily break between trains Don’t buy it.
No, I would not recommend this to a friend.
Written by a customer while visiting mrchristmas
Customer Rating
1
Not stable, poor quality.
on December 27, 2025
Posted by: Chelsea
We were excited about this for our kids. The track isn't stable and it broke causing the train to fall and smash on the floor.
No, I would not recommend this to a friend.
Response from mrchristmasBy Mr. Christmas E-commerce Team, January 14, 2026
Hi Chelsea,
We’re very sorry to hear about your experience with the train around the tree, especially after the excitement of setting it up for your kids. That’s certainly not what we want for our products or our customers.
Please contact our customer service team at customerservice@mrchristmas.com with a video of the train along with your receipt as proof of purchase. Once we get that we can help troubleshoot this for you and provided a replacement if needed. Thanks
We’re very sorry to hear about your experience with the train around the tree, especially after the excitement of setting it up for your kids. That’s certainly not what we want for our products or our customers.
Please contact our customer service team at customerservice@mrchristmas.com with a video of the train along with your receipt as proof of purchase. Once we get that we can help troubleshoot this for you and provided a replacement if needed. Thanks
Written by a customer while visiting mrchristmas
Customer Rating
2
Vroom
on December 20, 2025
Posted by: Me2456
Train is cute, but won't shut off unless you take out the battery.
Response from mrchristmasBy Mr. Christmas E-commerce Team, January 23, 2026
Thank you for your feedback. We’re glad to hear you think the train is cute! There is a power button on the the train that allows it to be turned off without removing the batteries. If the switch is not functioning properly, the item may be defective. Please send us a short video of the train and the power switch to customerservice@mrchristmas.com so our customer service team can review and assist you further. We’re happy to help get this resolved for you. Thanks
Written by a customer while visiting mrchristmas
Posted by: DJBT
Verified Purchase:Yes
Great idea, however design and manufacturing was poor. The clamp that attaches the track to the tree is very difficult to get tight on an artificial tree I may be able to modify it so it would make it more stable. The black track that the train runs on does not fit inside the support base, in fact it won't lay flat on a table or floor so there is a lot of up and down motion to the track as the train moves. Between the loose clamp and the misfitting track it is very unstable.
The good news it does go around the tree and the kids really think it's fun but it has to be monitored closely by adults or it no doubt would fall off the track.
The good news it does go around the tree and the kids really think it's fun but it has to be monitored closely by adults or it no doubt would fall off the track.
Response from mrchristmasBy Mr. Christmas E-commerce Team, January 10, 2024
Hi sorry to hear about the troubles with this one. If you do need to return the item or experience other issues with it please contact us at customerservice@mrchristmas.com
Written by a customer while visiting mrchristmas
Posted by: Andrew W
Verified Purchase:Yes
The train mounts easily to our Christmas tree and it looks great. The problem is that the train track does not fit well on the platform and tends to get loose. This makes the train unsteady.
Response from mrchristmasBy Mr. Christmas E-commerce Team, December 13, 2023
Hi Andrew, thank you for your feedback. It could be possible you need a replacement piece that fits better. I will reach out to you for your order information so we can make this request. Alternatively we can also set up a return for you if you wish. Thanks
Written by a customer while visiting mrchristmas
Customer Rating
5
Love this Train!
on December 7, 2023
Posted by: court1111
Just got this train to go around our main Christmas tree and we love it! It’s stable and was easy to put together! It’s a great addition to our Christmas tree creating more holiday magic that Mr Christmas creates for everyone!
I would recommend this to a friend!
Written by a customer while visiting mrchristmas
Customer Rating
1
Horrible manufacturing - does not work!
on November 26, 2023
Posted by: SnoNZ
Awful! The black track doesn’t fit the white supporting track, the arms do not line up to the fasteners to hold the track in place. The pieces of both tracks don’t stay together, the ‘merry Christmas’ is rubbing off the train.. we sent an hour getting it all set up only to find the pieces don’t fit. I wasn’t expecting a high quality trai. But did expect that it would actually function. So frustrated and disappointed. Mr Christmas used to have really cool items.
No, I would not recommend this to a friend.
Response from mrchristmasBy Mr. Christmas E-commerce Team, December 5, 2023
Hi we are so sorry to hear about the issues you are having with this train set. Please contact our team at customerservice@mrchristmas.com and we can set up a warranty replacement for you for this item. We are happy to help solve any issues like this. Thanks
Written by a customer while visiting mrchristmas
Customer Rating
1
Waste of Money
on November 13, 2023
Posted by: Unhappy
I bought this last year and was excited to be able to finally use it. The tracks don’t fit in the holder meaning the train is unstable as it goes around. To add to this the tree attachment is also unstable, therefore the train fell and broke within 10 seconds of its use and is unable to be repaired because it’s only held together by plastic that snapped. Complete waste of money.
No, I would not recommend this to a friend.
Response from mrchristmasBy Mr. Christmas E-commerce Team, November 21, 2023
We do apologize for the issues you were having with this train set. Please note, the train wheels are designed to be placed on the edge of the track. Also the clamp can be adjusted to be tighter around the tree. I will be reaching out to you so we can offer you replacement parts to get your train back up and running again. Thank you!
Written by a customer while visiting mrchristmas