Customer reviews from greenworkstools.com
Greenworks - 80V 16" Cordless String Trimmer with 2.0 Ah Battery & Charger 2100102VT - Green
Average customer rating
4.4
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
84
4 Stars
17
3 Stars
5
2 Stars
3
1 Star
9
90%of customers recommend this product.
(
83 out of
92)
Customer Reviews for Greenworks - 80V 16" Cordless String Trimmer with 2.0 Ah Battery & Charger 2100102VT - Green
Customer Rating
3
Great trimmer except the bump feed is terrible
on July 19, 2025
Posted by: Mojofloflo
Gender:Male
Ive had mine for 2 summers now, I love everything about it except the bump feed. Its a double line bump feed but it doesnt have a separator between the two lines so they get tangled ALL.THE.TIME. I've re run the feed pretty much every use and no matter how I spool the thing, its always getting jammed. Greenworks has double line bump feeds with separators and oddly doesnt have one for this model - so I'd actually urge you guys to not get this one and to check for models that have accessory replacements.
Response from greenworkstools.comBy Greenworks Customer Care, Greenworks customer sucess, July 24, 2025
Thank you for taking the time to share your experience. We’re glad to hear you’ve enjoyed the performance of the unit over the past two summers, though we’re sorry to hear the bump feed has been a source of frustration.
One benefit of this particular bump head design is its ease of reloading, especially compared to units that require replaceable spools. While we understand that line tangling can be an issue in certain cases, many users find the straightforward reload process to be a convenient feature.
We appreciate your honest feedback and want you to know it’s been shared with our product development team as we continue working to improve future designs. If you'd like help with spooling tips feel free to reach out to us directly at 1-888-909-6757 or via chat on our website—we’re happy to assist.
Thanks again for being a Greenworks customer.
One benefit of this particular bump head design is its ease of reloading, especially compared to units that require replaceable spools. While we understand that line tangling can be an issue in certain cases, many users find the straightforward reload process to be a convenient feature.
We appreciate your honest feedback and want you to know it’s been shared with our product development team as we continue working to improve future designs. If you'd like help with spooling tips feel free to reach out to us directly at 1-888-909-6757 or via chat on our website—we’re happy to assist.
Thanks again for being a Greenworks customer.
Written by a customer while visiting greenworkstools.com
Posted by: Craig Copelin
from Colorado
Gender:Male
Verified Purchase:Yes
The combo pack is great value and was an easy way to get into the 80 volt system. I find the blower to be faultless and powerful, while the trimmer is powerful it is utterly frustrating.
The string advance mechanism on the trimmer is finicky and prone to sticking. Dirt gets into it and the advance button wedges into the head and no string advances. To reset the mechanism, I have to take the string spool apart and unwedge the button. This happens roughly every fifth string advance. I am finding it to be a major annoyance. I really wish this was designed better. Maybe the model that accepts attachments is of a better design. Unfortunately for me I think this trimmer is built to last and I will be waiting and enduring frustration for a long time before I have to replace it. Which btw I see no way to replace the cutting mechanism. So this is not the most versatile or repairable model.
Greenworks, is there a fix or so you have advice regarding this?
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from 47542
Gender:Male
Verified Purchase:Yes
Ran for 10 minutes then the motor started smoking and burnt up. Not a very well built tool if it can't last longer than that. Called customer service and it said I was 159 in line. Left message and haven't heard from them since. Not a very good company to deal with.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, August 10, 2020
Hello anonymous,
Thank you for your feedback. We are sorry to hear that you have encountered an issue with this unit. We apologize for the delay in responding to your requests. We have recently encountered an exceedingly high volume of emails and phone calls. Our team has been working tirelessly to appropriately address each and every one. We do ask for your continued patience during this time. Currently, we are offer call back option if you wish to leave your phone number you will be place in cue in the order your call was received and an customer server agent will get back to you or please send an email request to info@greenworkstools.com one of our team members will be in contact with you at the earliest opportunity to discuss this matter.
Thank you for your feedback. We are sorry to hear that you have encountered an issue with this unit. We apologize for the delay in responding to your requests. We have recently encountered an exceedingly high volume of emails and phone calls. Our team has been working tirelessly to appropriately address each and every one. We do ask for your continued patience during this time. Currently, we are offer call back option if you wish to leave your phone number you will be place in cue in the order your call was received and an customer server agent will get back to you or please send an email request to info@greenworkstools.com one of our team members will be in contact with you at the earliest opportunity to discuss this matter.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
So disappointed in weed eater
on August 9, 2023
Posted by: Grammy R
from Spokane, WA
Gender:Female
I haven't tried the blower yet, but the string weed eater was extremely disappointing. The only thing it can cut is grass, it is useless on the weeds, which is why I needed it in the first place.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 10, 2023
Hello Grammy,
We're sorry to hear you're unhappy with our Greenworks 80v string trimmer unit. This is one of our more powerful tools we have in our highest voltage line. It should be able to tackle a variety of different weeds and plants. However, it is not designed for brush. We would like to look into this issue in more detail with you as what you're describing is not a common issue with this unit. Please contact us at 1-888-909-6757 or through chat direct on our site. We're happy to help.
We're sorry to hear you're unhappy with our Greenworks 80v string trimmer unit. This is one of our more powerful tools we have in our highest voltage line. It should be able to tackle a variety of different weeds and plants. However, it is not designed for brush. We would like to look into this issue in more detail with you as what you're describing is not a common issue with this unit. Please contact us at 1-888-909-6757 or through chat direct on our site. We're happy to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
A true Work Horse!
on December 1, 2021
Posted by: SEGray
from Llano, TX
Gender:Male
Will never go back to a gas powered weed wackier! Same power and much more comfortable to use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Defective battery!
on August 14, 2021
Posted by: Still on Hold
from Dallas, TX
I bought this 80V tool and battery combo. The battery was defective and would not charge. After a brief one hour and 20 minutes on hold, Greenworks has offered to ship me a replacement battery. I chose "Quiet" as a "Pro" for this product since I am not able to use it.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 16, 2021
Hello there,
We're sorry to hear you received a defective battery. This is not an issue we want our valued customer like you to have to experience. To charge the battery ensure the slots on the charger and the rails on the batteries are aligned. Then you want to push the battery into the charger all the battery down until a full connection is made. Make sure the light flashes. If the charger lights do not come on then the connection has not been made.
We're happy to hear a replacement is being sent to you. We hope this will solve the battery issue for you and you are able to operate your unit soon.
We're sorry to hear you received a defective battery. This is not an issue we want our valued customer like you to have to experience. To charge the battery ensure the slots on the charger and the rails on the batteries are aligned. Then you want to push the battery into the charger all the battery down until a full connection is made. Make sure the light flashes. If the charger lights do not come on then the connection has not been made.
We're happy to hear a replacement is being sent to you. We hope this will solve the battery issue for you and you are able to operate your unit soon.
Written by a customer while visiting greenworkstools.com
Posted by: Jersey nick
from New Jersey
Verified Purchase:Yes
Great trimmer. Blower could use more power. Otherwise great combo.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
MISSING PIECES AND LOOKS USED!!!
on July 23, 2021
Posted by: BruceWayne
I was super excited to use this combo but there are pieces missing (leaf blower tube) so I can't even use the products. Everything also looks like it has been used and was repackaged and sold to me as "new". There are tire tracks (somehow?) across one of the manuals, and everything is dirty. Extremely disappointed. If Greenworks doesn't resolve this quickly, I will be returning everything and purchasing from a different company.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 10, 2021
Hello eric1234,
Thank you for taking the time to write this review. Our team would like to apologize for the delay in responding to your email request. We are glad to see that you have called in and one of our helpline representatives was able to assist you regarding this matter.
Thank you for taking the time to write this review. Our team would like to apologize for the delay in responding to your email request. We are glad to see that you have called in and one of our helpline representatives was able to assist you regarding this matter.
Written by a customer while visiting greenworkstools.com