Customer reviews from greenworkstools.com
Greenworks - 80V 10" Cordless Polesaw, Tool Only, Battery and Charger Not Included - Green
Average customer rating
4.5
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
56
4 Stars
14
3 Stars
5
2 Stars
1
1 Star
3
88%of customers recommend this product.
(
51 out of
58)
Customer Reviews for Greenworks - 80V 10" Cordless Polesaw, Tool Only, Battery and Charger Not Included - Green
Posted by: Mike Shiflett
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I enjoy the equipment I purchased. The chain saw part of this buy is not as sturdy as I hoped. The chain will often fall off of the bar even when using it lightly.
Pros: Convenient, Quiet, Environmentally Safe, Effective
Response from greenworkstools.comBy Greenworks, July 5, 2024
Hello Mike Shiflett.
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar, and saw. Please ensure that when you remove the side cover that the following parts are there and in order: sprocket (chain wheel), chain wheel washer and finally the c-lip. These parts are imperative when it comes to keeping the chain on. Please note that this product carries a 4-year warranty on the tool and battery from the date of purchase. Wearable parts carry a 90-day warranty against wear and tear. If you notice any of these parts missing or you are still experiencing issues we recommend you to contact with us by Chat on www.greenworkstools.com or by phone at 1-855-345-3934. We would like the opportunity to help you better.
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar, and saw. Please ensure that when you remove the side cover that the following parts are there and in order: sprocket (chain wheel), chain wheel washer and finally the c-lip. These parts are imperative when it comes to keeping the chain on. Please note that this product carries a 4-year warranty on the tool and battery from the date of purchase. Wearable parts carry a 90-day warranty against wear and tear. If you notice any of these parts missing or you are still experiencing issues we recommend you to contact with us by Chat on www.greenworkstools.com or by phone at 1-855-345-3934. We would like the opportunity to help you better.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Great Concept, needs some refinement
on August 12, 2024
Posted by: Bonus68
from Seattle
[This review was collected as part of a promotion.] I bought this saw and the first day out I immediatly noticed several issues/quirks:
1. The chain. We spend more time the first 2 hours putting the chaing back on rather than cutting. We have the 12" chainsaw of which is AMAZING so we were excited for the pole saw...definityly NOT the same quality of saw. We work with chainsaws all the time and that chain just won't stay on no matter how tight we adjusted the tensioner...all the other saws worked great out of the box, but not this one!
1. The chain. We spend more time the first 2 hours putting the chaing back on rather than cutting. We have the 12" chainsaw of which is AMAZING so we were excited for the pole saw...definityly NOT the same quality of saw. We work with chainsaws all the time and that chain just won't stay on no matter how tight we adjusted the tensioner...all the other saws worked great out of the box, but not this one!
2.The connections on the pole are not very strong and the spring button holding it together fell out and I lost it. The saw has a tendancy to twist when cutting making it hard to saw through items over your head. Also the saw it heavier that anticipated...about the same as a gas powered saw.
3.Starting seems to be tempermental....imaging your up on the ladder, reaching the 12-14 foot up ready to cut, so you pull the trigger and the saw won't start? Happend several times to the point of being annoying.
Maybe we dont a lemon...we will be contacting the customer service under the "warranty" to see if this maybe the case. We will update the review accordingly along the way.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 13, 2024
Hello Bonus68.
Thank you for the detailed review. We are sorry to hear of the issues have experienced when using the 80V 10" pole saw.
Here you will find a few operational tips in the hopes they provide a better user experience.
When cutting a limb that is under tension be alert for spring back. When the tension in
the wood fibers are released the spring loaded limb may strike the operator and/or throw the
pole saw out of control.
New chain tends to stretch; and it is recommend to check chain tension frequently. Chain tensioned while warm may be too tight upon cooling. Check the “cold tension” before next
use. Follow instructions for lubricating, chain tensioning and changing accessories. Improperly
tensioned or lubricated chain may either break or increase the chance for kickback.
We have also shared a link below, Greenworks saw assembly and operation.
https://youtu.be/rFsPTdG82nM
Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for the detailed review. We are sorry to hear of the issues have experienced when using the 80V 10" pole saw.
Here you will find a few operational tips in the hopes they provide a better user experience.
When cutting a limb that is under tension be alert for spring back. When the tension in
the wood fibers are released the spring loaded limb may strike the operator and/or throw the
pole saw out of control.
New chain tends to stretch; and it is recommend to check chain tension frequently. Chain tensioned while warm may be too tight upon cooling. Check the “cold tension” before next
use. Follow instructions for lubricating, chain tensioning and changing accessories. Improperly
tensioned or lubricated chain may either break or increase the chance for kickback.
We have also shared a link below, Greenworks saw assembly and operation.
https://youtu.be/rFsPTdG82nM
Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great product
on August 30, 2024
Posted by: Deadlift
from NY
Gender:Male
[This review was collected as part of a promotion.] I own several of their tools and have been happy with them all so far. When I read about this product I noticed that some complained about the chain falling off the bar constantly. Mine came with the chain already installed and I assumed that it was ready to go. My second cut, sure enough the chain fell off. After checking I found the tension screw was loose, what happens when you assume. I put the chain back on adjusted tension properly and the unit has been performing flawlessly ever since. The hedge trimmer works just as well.
Pros: Easy to Use, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Posted by: Holmsey
from Columbus OH
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I used this for trimming branches around driveway and perimeter of my lot. I worked great. Cut through like butter
Pros: Easy to Use, Quiet, Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Excellent tool
on October 7, 2025
Posted by: ZGfamily
from Salem, OR
Gender:Male
[This review was collected as part of a promotion.] This Pole-saw works flawlessly. It is kind of heavy but manageable with the shoulder strap included. I just wish it was a little longer. It is nevertheless a reliable tool. The battery and charger included make it a good deal.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Michael Crow
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works great at first but the saw blade did not stay sharp very long. Otherwise it was a good purchase.
Pros: Convenient, Cost-Saver, Easy to Use, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Heavy when extended
on June 17, 2025
Posted by: Billy$$
The chain comes off with every cut.It is also very heavy and unbalanced when extended
Response from greenworkstools.comBy Greenworks, June 17, 2025
Hello Billy$$
We understand that the weight of the unit is not ideal, and we are sorry to hear that it is causing you some dissatisfaction. We appreciate you bringing this to our attention
The chain will need to be tensioned periodically during use as sawing is a high friction use, high friction causes materials to heat up, chain is metal. Metal expands when heated, chain will need to be re-tensioned to account for this.
If you are facing any difficulties, we encourage you to review the attached video. It may offer a solution to your problem. You can access it here (https://youtu.be/rFsPTdG82nM). If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
We understand that the weight of the unit is not ideal, and we are sorry to hear that it is causing you some dissatisfaction. We appreciate you bringing this to our attention
The chain will need to be tensioned periodically during use as sawing is a high friction use, high friction causes materials to heat up, chain is metal. Metal expands when heated, chain will need to be re-tensioned to account for this.
If you are facing any difficulties, we encourage you to review the attached video. It may offer a solution to your problem. You can access it here (https://youtu.be/rFsPTdG82nM). If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Do Not Purchase
on May 21, 2023
Posted by: Lawdog
from East Texas
Gender:Male
I bought the 80V Pro Max 10” pole saw. It worked only a few times until the chain wouldn’t cut. I tried to order replacement chain and they don’t have any available
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 31, 2023
Hello Lawdog,
Thank you for taking the time to review our 80V Pole Saw. We are sorry the chain has been unavailable, and we understand your frustration regarding this matter
Delays have occurred and while we do not have a finalized ETA, please know that our team is working diligently to replenish the stock as soon as possible for our valued customers. In the meantime, you can use the specs from your manual to find the Oregon chain
Bar Length ..10" (254 mm)
Chain Pitch .. 1/4" (6.3 mm)
Chain Type .. 25AP058X (Oregon)
Guide Bar Type .. 100SDAA041(Oregon)
If you have any issues locating a chain, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We are happy to help you further.
Thank you for taking the time to review our 80V Pole Saw. We are sorry the chain has been unavailable, and we understand your frustration regarding this matter
Delays have occurred and while we do not have a finalized ETA, please know that our team is working diligently to replenish the stock as soon as possible for our valued customers. In the meantime, you can use the specs from your manual to find the Oregon chain
Bar Length ..10" (254 mm)
Chain Pitch .. 1/4" (6.3 mm)
Chain Type .. 25AP058X (Oregon)
Guide Bar Type .. 100SDAA041(Oregon)
If you have any issues locating a chain, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We are happy to help you further.
Written by a customer while visiting greenworkstools.com