Customer reviews from whirlpool.com
Whirlpool - WRTX5419SW 19.3 Cu. Ft. Freestanding Top-Freezer Garage Ready Refrigerator - White
Average customer rating
4.4
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
77
4 Stars
24
3 Stars
13
2 Stars
3
1 Star
4
87%of customers recommend this product.
(
67 out of
77)
Customer Reviews for Whirlpool - WRTX5419SW 19.3 Cu. Ft. Freestanding Top-Freezer Garage Ready Refrigerator - White
Customer Rating
5
Great price and ample storage space
on November 24, 2025
Posted by: Dick1940
from Harlingen Texas
[This review was collected as part of a promotion.] I bought this to replace a damaged one from last springs flood. This one is larger and keeps the drinks cold and is excellent for overflow from my primary fridge in the kitchen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Decent Fridge
on November 24, 2025
Posted by: Andor1998
from Memphis
[This review was collected as part of a promotion.] After a week it seems a good fit. I'm not excited about how the temp is set, but otherwise it is a fair machine.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Runs constantly and freezes everything
on November 26, 2025
Posted by: Rickster99
[This review was collected as part of a promotion.] Unit does not regulate temperature , even at the lowest setting everything freezes Bought into the extended whirlpool warranty when I registered the unit and was supposed to be connected to the service department after but was disconnected. Attempted to log into the on line service but the page locked and wouldn’t refresh. Attempted to call the 866 service number but was sent to a voice mail saying everyone was out for training. So far, this has not been a great experience.
Response from whirlpool.comBy Branded Team, Consumer Care, November 26, 2025
If your refrigerator and freezer are not cooling, systematically troubleshoot the following common causes:
Environment and Location
Unsuitable Location: The refrigerator is engineered for indoor, household settings, operating optimally between 55°F (13°C) and 110°F (43°C). Extreme temperatures outside this range can cause improper cooling or performance failure.
Heat Source Proximity: Avoid installing the unit near heat sources (ovens, radiators). Ensure proper airflow and that the base grille is not blocked.
Consult 'What is the Proper Location and Environment for a Refrigerator' for ideal placement.
Power and Control Settings
Power Interruption: After an outage, some models feature a Power Outage Indicator to signal unsafe temperatures. Acknowledge the "Power Outage" alert by pressing any button twice to silence the tone and dismiss the icon.
Cooling Function Off: Verify the refrigerator is explicitly turned On. Some units may default to 'Off' after a power surge or be inadvertently switched off.
Consult your Owner's Manual for power On/Off sequence.
Temperature Controls: Factory preset is a "mid setting." Allow 24 hours for temperatures to stabilize after setup. Adjust the setting by only one level at a time, waiting a minimum of 24 hours between adjustments until the desired temperature is achieved. Adjusting to a higher number makes it colder (e.g., 4 to 5).
Consult your Owner's Manual for model-specific control operation.
"Showroom" or "Demo" Mode: This non-cooling mode disables the compressor while lights/display function. If “Showroom” is illuminated, cooling is off.
Consult your Owner's Manual for the correct exit sequence.
Maintenance and Installation
Condenser Coils: If the environment is dusty, greasy, or has pet hair, clean the coils every 2-3 months for efficiency.
Consult your Owner's Manual for cleaning instructions; some modern models don't require it.
Recent Installation/Move: Allow a minimum of 24 hours for temperatures to stabilize. Ensure door seals are complete and not obstructed by packaging or bins.
Leveling: The refrigerator must be level for proper door sealing and drainage. Use shims if the floor is uneven.
Refer to your Owner's Manual for leveling guidance.
Internal Airflow and Usage
Air Vent Obstruction: Vents that move cool air between the freezer and refrigerator must not be blocked by food. Blocked vents cause inconsistent cooling and frost/moisture buildup. Avoid placing sensitive items (e.g., eggs) near the cold air stream.
See 'Check the Air Vents for Blockage - Ensuring Proper Air Flow.'
Large Food Load: Adding a large amount of warm food or beverages will temporarily raise the internal temperature. Allow several hours for stabilization.
Excessive Door Opening: Frequent or prolonged door openings introduce warm, humid air, impacting performance, raising internal temperature, and causing condensation/frost.
High Room Temperature: The compressor will run longer (40% to 80% of the time normally; possibly near continuously in hot conditions) to maintain the set temperature. Do not install the unit below 55°F (13°C).
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 848866
We’re looking forward to hearing from you.
Christy T
Environment and Location
Unsuitable Location: The refrigerator is engineered for indoor, household settings, operating optimally between 55°F (13°C) and 110°F (43°C). Extreme temperatures outside this range can cause improper cooling or performance failure.
Heat Source Proximity: Avoid installing the unit near heat sources (ovens, radiators). Ensure proper airflow and that the base grille is not blocked.
Consult 'What is the Proper Location and Environment for a Refrigerator' for ideal placement.
Power and Control Settings
Power Interruption: After an outage, some models feature a Power Outage Indicator to signal unsafe temperatures. Acknowledge the "Power Outage" alert by pressing any button twice to silence the tone and dismiss the icon.
Cooling Function Off: Verify the refrigerator is explicitly turned On. Some units may default to 'Off' after a power surge or be inadvertently switched off.
Consult your Owner's Manual for power On/Off sequence.
Temperature Controls: Factory preset is a "mid setting." Allow 24 hours for temperatures to stabilize after setup. Adjust the setting by only one level at a time, waiting a minimum of 24 hours between adjustments until the desired temperature is achieved. Adjusting to a higher number makes it colder (e.g., 4 to 5).
Consult your Owner's Manual for model-specific control operation.
"Showroom" or "Demo" Mode: This non-cooling mode disables the compressor while lights/display function. If “Showroom” is illuminated, cooling is off.
Consult your Owner's Manual for the correct exit sequence.
Maintenance and Installation
Condenser Coils: If the environment is dusty, greasy, or has pet hair, clean the coils every 2-3 months for efficiency.
Consult your Owner's Manual for cleaning instructions; some modern models don't require it.
Recent Installation/Move: Allow a minimum of 24 hours for temperatures to stabilize. Ensure door seals are complete and not obstructed by packaging or bins.
Leveling: The refrigerator must be level for proper door sealing and drainage. Use shims if the floor is uneven.
Refer to your Owner's Manual for leveling guidance.
Internal Airflow and Usage
Air Vent Obstruction: Vents that move cool air between the freezer and refrigerator must not be blocked by food. Blocked vents cause inconsistent cooling and frost/moisture buildup. Avoid placing sensitive items (e.g., eggs) near the cold air stream.
See 'Check the Air Vents for Blockage - Ensuring Proper Air Flow.'
Large Food Load: Adding a large amount of warm food or beverages will temporarily raise the internal temperature. Allow several hours for stabilization.
Excessive Door Opening: Frequent or prolonged door openings introduce warm, humid air, impacting performance, raising internal temperature, and causing condensation/frost.
High Room Temperature: The compressor will run longer (40% to 80% of the time normally; possibly near continuously in hot conditions) to maintain the set temperature. Do not install the unit below 55°F (13°C).
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 848866
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent Garage Refrigerator
on November 27, 2025
Posted by: GAFridge
from Grovetown GA
[This review was collected as part of a promotion.] Perfect size and maintain proper temperature. Also has wheels so it’s easy to move around in the garage if needed.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Garage refrigerator
on December 1, 2025
Posted by: Chuckmount
from Porter, Tx
[This review was collected as part of a promotion.] We bought this refrigerator as a spare for our house. Put it in the garage fits great and works fine. Glad we bought it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Roomy with a Smart Layout.
on December 2, 2025
Posted by: Robert
from Grandville, MI
[This review was collected as part of a promotion.] Seems to be a nice fridge. The proof will be in how long it lasts. I'm sad to be hearing that these fridges will only last a few years. If that is the case I will not be buying a WhirlPool again. Otherwise it's a nice looking fridge, well designed, roomy and a smart internal layout. A little noisy but I realize it's not a Top of the Line Model.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on December 2, 2025
Posted by: Ref 25
from Californs
[This review was collected as part of a promotion.] I purchased this appliance a month ago and am very happy!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Perfect Size
on December 2, 2025
Posted by: Lil Bit
from Texas
[This review was collected as part of a promotion.] I am downsizing so this refrigerator is the perfect size. The reason for my only 4stars, the refrigerator sounds like it is gurgling most of the time
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com