Customer reviews from whirlpool.com
Whirlpool - WRTX5419SW 19.3 Cu. Ft. Freestanding Top-Freezer Garage Ready Refrigerator - White
Average customer rating
4.3
(221 Reviews)
Rating breakdown 221 reviews
5 Stars
136
4 Stars
45
3 Stars
20
2 Stars
9
1 Star
11
85%of customers recommend this product.
(
123 out of
144)
Customer Reviews for Whirlpool - WRTX5419SW 19.3 Cu. Ft. Freestanding Top-Freezer Garage Ready Refrigerator - White
Customer Rating
1
Did not work from day 1 and can't get help
on June 25, 2026
Posted by: Loverof5cats
from Penetang Ontario
I got a free fridge from Ontario Energy they took my French door fridge out. Worst mistake. From day one the freezer was warm thr fridge would freeze. Because I got it from the energy program I had to deal with them for warranty. I had one repair man show up who told me I needed a new compressor and someone else who do it. I patiently wait but no one came. I contacted them again and was told no one would come if I didn't fix my house (these calls were all in the states) I had to argue with the lady in this call centre to explain what needed to be fixed. She said my cats. I booked another appt and put my cats in the bedroom. No one called or showed up. I called apparently he canceled but no one informed me. I have tried several times but they canceled them. When the end of the warranty was near I was convinced to pay to extend it a year. I am 3 months away from that ending and the call center in the states just will not help me . I have thrown out so much food and I am a low income senior. The fridge has milk bread fruit cocktail and eggs. The eggs freeze so they get thrown out. The milk freezes and milk does not last long bread and fruit cocktail seem to be the only thing that lasts. Salad ingredients will freeze so I must use right away. I am disgusted with my experience. What fridge doesn't work from day one. I can't even call someone from here to help. I even wasted the money I am paying for the extension. If I manage to get enough money I will buy another fridge not whirlpool and take this one to the road.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator
on March 30, 2026
Posted by: MikeMo
from San Antonio Texas
[This review was collected as part of a promotion.] Works great. Keeps items gold. We added ice maker . Easy to clean.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator!
on March 23, 2026
Posted by: Econ777
from West Virginia
[This review was collected as part of a promotion.] Very quiet operation and easy to use. Holds a lot more food than the old unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great product for the price
on March 18, 2026
Posted by: Frankie j
from California
[This review was collected as part of a promotion.] I've had for about 2 weeks and am very happy...love the glass shelves and sliding deli tray
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Noisy refg
on March 18, 2026
Posted by: PG71
from Fairhope Al
[This review was collected as part of a promotion.] I bought this not quit 2 weeks ago, extremely noisy sounds from refrigerant lines when compressor is running. Had a tech look at it, said sounds are normal and nothing he or Whirlpool tech could fix. Extremely unhappy, would not recommend to anyone.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 23, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 936649.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 936649.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great replacement
on March 16, 2026
Posted by: Todd
(This review was collected as part of a promotion.) Excellent replacement for the 15 yr old that was replaced
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Needs more light!
on March 9, 2026
Posted by: Freebird
from Mobile,Alabama
[This review was collected as part of a promotion.] I like the size of the fridge but there needs to be a light in the freezer and an additional light in the refrigerator section.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Unit
on March 8, 2026
Posted by: Troy
[This review was collected as part of a promotion.] After three weeks, unit works great and keeps stable temperatures.
Written by a customer while visiting whirlpool.com