Customer reviews from whirlpool.com
Whirlpool - WRTX5419SW 19.3 Cu. Ft. Freestanding Top-Freezer Garage Ready Refrigerator - White
Average customer rating
4.3
(221 Reviews)
Rating breakdown 221 reviews
5 Stars
136
4 Stars
45
3 Stars
20
2 Stars
9
1 Star
11
85%of customers recommend this product.
(
123 out of
144)
Customer Reviews for Whirlpool - WRTX5419SW 19.3 Cu. Ft. Freestanding Top-Freezer Garage Ready Refrigerator - White
Customer Rating
2
on July 23, 2026
Posted by: SUD!
[This review was collected as part of a promotion.] My stars are low at this point. We have just noticed and are concerned that some type of orange-rust colored liquid is accumulating under the vegetable bins, both sides. This is destressing and I cannot find any source from where it is coming. Do you suppose you would have an answer for this. Please respond.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 24, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Whirlpool® Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24319963.
We’re looking forward to hearing from you.
Jacob W.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24319963.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Refrigerator is NOISY.
on July 23, 2026
Posted by: Refrigerator is NOISY.
[This review was collected as part of a promotion.] Refrigerator is NOISY. Refrigerator is NOISY. Refrigerator is NOISY.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Condensation
on July 23, 2026
Posted by: Cam3m
[This review was collected as part of a promotion.] Purchased refrigerator May 2026. Condensation forming between freezer and refrigerator door gasket/seals.
Disappointed in faulty new purchase.
Disappointed in faulty new purchase.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 24, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with condensation building on your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
For troubleshooting, follow these steps:
If the doors were removed during installation, ensure they were properly installed. If the doors were not installed correctly, it could cause the following:
Doors are unable to close properly or seal properly
Frost build-up or moisture concerns
Temperature fluctuation
Doors not properly aligned
The door switch is unable to actuate correctly
Frost is likely to build up if the door is left open for a while, allowing humidity to enter the freezer. Ensure the door closes completely and is not blocked by something between the door gasket and the cabinet.
Frequent door openings can let in humid room air. Keeping door openings to a minimum will help, but may not eliminate frost or ice in the freezer. During months of high humidity (especially if a home is not air-conditioned), it is reasonable to see some frost and sweating on the interior walls or food packages.
An improper seal of the gaskets on the refrigerator or freezer doors could also cause humidity to form. Check the seal around the outside and freezer doors to ensure nothing obstructs the gasket seal.
Blocked vents can cause a couple of issues, including moisture build-up or excessive frost. To help the moisture build-up, you need to allow room for proper air flow between the freezer and refrigerator compartments. Cold air enters and exits the refrigerator compartment from the freezer compartment through vents, which are in different locations depending on your model.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24317018.
We’re looking forward to hearing from you.
Jacob W.
For troubleshooting, follow these steps:
If the doors were removed during installation, ensure they were properly installed. If the doors were not installed correctly, it could cause the following:
Doors are unable to close properly or seal properly
Frost build-up or moisture concerns
Temperature fluctuation
Doors not properly aligned
The door switch is unable to actuate correctly
Frost is likely to build up if the door is left open for a while, allowing humidity to enter the freezer. Ensure the door closes completely and is not blocked by something between the door gasket and the cabinet.
Frequent door openings can let in humid room air. Keeping door openings to a minimum will help, but may not eliminate frost or ice in the freezer. During months of high humidity (especially if a home is not air-conditioned), it is reasonable to see some frost and sweating on the interior walls or food packages.
An improper seal of the gaskets on the refrigerator or freezer doors could also cause humidity to form. Check the seal around the outside and freezer doors to ensure nothing obstructs the gasket seal.
Blocked vents can cause a couple of issues, including moisture build-up or excessive frost. To help the moisture build-up, you need to allow room for proper air flow between the freezer and refrigerator compartments. Cold air enters and exits the refrigerator compartment from the freezer compartment through vents, which are in different locations depending on your model.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24317018.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refrigerator
on July 23, 2026
Posted by: lulu 8144
[This review was collected as part of a promotion.] This refrigerator is very good with temperature and cooling is great. The food is kept fresh and the flexibilty of shelfs is great. The humidity is also fine.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good and simple
on July 22, 2026
Posted by: Tigger1300
[This review was collected as part of a promotion.] Love it simple and works well. It does need a light in the freezer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Noisy refrigerator
on July 22, 2026
Posted by: Robinlmk
[This review was collected as part of a promotion.] We have had no problems with this refrigerator. It is roomy and holds all our drinks and extra foods as it is a second refrigerator. My not complaint is that it is extremely noisy.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great addition to the garage!
on July 22, 2026
Posted by: Jimshop
[This review was collected as part of a promotion.] I purchased this refrigerator for my garage and I’m very pleased with it so far. It keeps everything very cold, temperature seems to be regulated well for this summer. I keep ice packs in the freezer and numerous drinks and snacks in the bottom. Size is great for my needs! The way the shelves adjust are spot on. I highly recommend it and time will tell on durability.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
New Fridge Works Well
on July 22, 2026
Posted by: caseykc
[This review was collected as part of a promotion.] My machine works well. The only complaint i have is I think I'm missing one shelf
for the door. It's for small containers like soda or salad dressing. Can you help me
with this situation ?
for the door. It's for small containers like soda or salad dressing. Can you help me
with this situation ?
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com