Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch5 Aluminum Smartwatch 44mm LTE - Graphite - (2022)
Average customer rating
4.6
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
68
4 Stars
13
3 Stars
6
2 Stars
2
1 Star
2
90%of customers recommend this product.
(
69 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch5 Aluminum Smartwatch 44mm LTE - Graphite - (2022)
Posted by: Badams
Expertise:Expert
Verified Purchase:Yes
So far my Galaxy 5 is a huge improvement over my old galaxy gen 1. Battery is better and the 44mm is much easier to see.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Kaps
from Dallas, TX
Expertise:Intermediate
Verified Purchase:Yes
Battery life is very bad and It quickly discharge within a day
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, November 8, 2023
Howdy Kaps,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch5's battery. Feel free to contact Samsung Support if you would like any further assistance and/or help with troubleshooting your Galaxy Watch5.Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch5's battery. Feel free to contact Samsung Support if you would like any further assistance and/or help with troubleshooting your Galaxy Watch5.Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Written by a customer while visiting Samsung US
Posted by: Oleg
Verified Purchase:Yes
I returned the watch and went back to my 3-year-old Garmin Vivoactive 3. My main disappointment was the battery life; I really had to plan to charge it almost daily. Smart-watch features are more advanced, but nothing in 2 weeks of use was that useful. The inability to do EKG without a Samsung phone was a disappointment - I have a pixel. While I liked the autodetect riding activity feature it was buggy - did not work every time, stopped in the middle of the ride etc.
No, I would not recommend this to a friend.
Features
3
Performance
3
Response from Samsung USBy Social Commerce, November 9, 2023
Howdy Oleg,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch5's battery. When connected with Non-Samsung mobile devices, some features created by each manufacturer may have limited support and some features, like Samsung Pay, are only available on Samsung smartphones. For more information on this topic, "Samsung smart watch and phone compatibility" is a great resource to take a look at when you have some free time, linked below. When you do an impromptu workout, you may forget to activate an exercise tracker on your smart watch or fitness band. To fix this, just turn on automatic workout detection. It will automatically start recording your exercise data when you start working out. Be sure to check out, "Use automatic workout detection on your Samsung smart watch" for some quick tips on enabling this feature in the future. Please do not hesitate to reach out to Samsung Support if you have any questions or if you would like any further assistance. That's what we're here for! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
https://www.samsung.com/us/support/answer/ANS00082502/
https://www.samsung.com/us/support/answer/ANS00083510/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch5's battery. When connected with Non-Samsung mobile devices, some features created by each manufacturer may have limited support and some features, like Samsung Pay, are only available on Samsung smartphones. For more information on this topic, "Samsung smart watch and phone compatibility" is a great resource to take a look at when you have some free time, linked below. When you do an impromptu workout, you may forget to activate an exercise tracker on your smart watch or fitness band. To fix this, just turn on automatic workout detection. It will automatically start recording your exercise data when you start working out. Be sure to check out, "Use automatic workout detection on your Samsung smart watch" for some quick tips on enabling this feature in the future. Please do not hesitate to reach out to Samsung Support if you have any questions or if you would like any further assistance. That's what we're here for! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
https://www.samsung.com/us/support/answer/ANS00082502/
https://www.samsung.com/us/support/answer/ANS00083510/
Written by a customer while visiting Samsung US
Customer Rating
3
No Classic version but an upgrade from Watch 3
on November 9, 2023
Posted by: Blackbob
Expertise:Intermediate
Verified Purchase:Yes
Sensors are a vast improvement over the GW3 but if you're use to dialing through screens with a physical bezel and having the looks of a mechanical watch then you may be dismayed. Scroll through screens by touch is a mess.
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy Social Commerce, November 10, 2023
Good day Blackbob,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. While there is not a Galaxy Watch5 Classic version available, we do offer the Galaxy Watch5 Pro and the Galaxy Watch 5 Pro Gold Edition, if those better suit your needs. For your convenience, I have linked our watches below for you to view at your leisure as well as your Galaxy Watch5 user manual to get better acquainted with its features. Feel free to contact Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/mobile/wearables/all-wearables/
https://www.samsung.com/us/support/downloads/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. While there is not a Galaxy Watch5 Classic version available, we do offer the Galaxy Watch5 Pro and the Galaxy Watch 5 Pro Gold Edition, if those better suit your needs. For your convenience, I have linked our watches below for you to view at your leisure as well as your Galaxy Watch5 user manual to get better acquainted with its features. Feel free to contact Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/mobile/wearables/all-wearables/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Mark S
Verified Purchase:Yes
Great watch. Upgraded from Active 2 that I have had for 5 yrs. It was was still a great watch and I still have it activated. I just wanted an upgrade. Got a great price and am very happy thus far. I have many Samsung devices and appliances and have always been very satisfied. Customer service is great, quality cannot be beat, and value is excellent. Will continue a long relationship with Samsung.
Written by a customer while visiting Samsung US
Posted by: Dan L
Verified Purchase:Yes
Good size and tracks activity very well. The battery
Written by a customer while visiting Samsung US
Posted by: KOKE
from Roseville, CA
Expertise:Expert
Verified Purchase:Yes
Galaxy Watch 5 is good and light weight. Sleek in design. Working good as of Nov 2023
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Blacdude
Verified Purchase:Yes
I am enjoying this watch so much. You should too. I am really enjoying it. Thanks Samsung
Written by a customer while visiting Samsung US