Customer reviews from otterbox.com
OtterBox - Symmetry Series Hard Shell for Samsung Galaxy S23+ - You Lilac It
Average customer rating
4
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
13
4 Stars
0
3 Stars
5
2 Stars
2
1 Star
1
71%of customers recommend this product.
(
12 out of
17)
Customer Reviews for OtterBox - Symmetry Series Hard Shell for Samsung Galaxy S23+ - You Lilac It
Customer Rating
3
Cute But Concerned
on August 25, 2023
Posted by: LBre
Cute but least favorite otterbox case I have owned. I have always used otterbox for all my galaxy phones. Clear case discolored on sides within first 2 months. My main concern is the top right corner of the phone pops out. I have a screen protector and camera protector and both have cracked within the 2 months. I am thankful for the extra protection because it concerns me the case is not providing as much protection as I feel like I have had in past cases
Response from otterbox.comBy Customer Service, August 28, 2023
Hello! We apologize that you have experienced a discoloration issue with your case and there is a fit issue developing with the top right corner of your case. We have a great warranty and we are certainly happy to help with these issues. Please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Written by a customer while visiting otterbox.com
Customer Rating
3
Disappointed that the sides are discoloring.
on September 6, 2023
Posted by: RobibF
Otterbox is fully functional, however, I've only had it for a couple of months and the plastic/rubber on the sides is absolutely disgusting looking. It is discolored and brown looking. I have tried to keep it clean and wiped it down but it just looks discolored and nasty. I'm replacing it because it looks so terrible. This is the first OtterBox that I have ever absolutely hated.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 6, 2023
Hello! We apologize that you are experiencing a discoloration issue with the sides of your Symmetry Series case. We have an amazing warranty and we would be most happy to get you a brand new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
2
Meh
on March 8, 2023
Posted by: Abc123
Corners sometimes pop out a bit. Disappointing that the edges are already discolored and I've had it about 3 weeks. With screen protector, phone edges attract lint if I have it in my pocket.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 10, 2023
Hey there! So sorry to hear the Symmetry Series case for your Galaxy S23+ wasn't quite what you were hoping for. We know that you expect more out of your OtterBox. As far as those case edges go, there are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We sincerely appreciate all this feedback on the case design and we'll be sure to shoot your thoughts up the ladder to our design team for you. Please don't hesitate to give our customer service team a call at 1-855-688-7269 with any questions or if you'd like to chat about this further.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Davis
Verified Purchase:Yes
The case is a bit difficult to put on at first. Once it is on the top right (by the camera) corner pops off frequently.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 3, 2023
Hey there! Thanks so much for taking the time to share your thoughts on the Symmetry Series case for your Galaxy S23+ with us. We apologize for any inconvenience you may have experienced so far. When putting that case on your phone, we recommend starting on the top right corner so you're able to get those buttons secured in place and then slowly working your way around until everything sits snug. If you're having some fit issues, please give our CS team a call at 1-855-688-7269 and they'd be more than happy to dig a bit deeper into things in order to find the best path forward for you.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: P Schmidt
Verified Purchase:Yes
Initially there were some blemishes under the screen, appearing while I was getting rid of the bubbles. They had a crystalized appearance. They have now disappeared so screen is clear. Screen protector installation tool worked well. The protector fits well and does not show fingerprints.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Attaboy
Verified Purchase:Yes
I've had the Symmetry case for my last three Galaxy phones. But this one did not meet my expectations. Lens area is too large and leaves them too open to damage.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 16, 2023
Hey there! Thanks for being a longtime lover of all things Otter. We are sad to hear that this newest case is not hitting the mark for you though. We appreciate your feedback and we will be certain to pass it along to the proper teams for you. In the meantime. if there is anything else that we can help with, give us a ring at 1-855-688-7269 and one of our friendly Otters would love to assist you in any way that we can.
Kindly,
OtterBox Customer Service
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Joie
Verified Purchase:Yes
It's a perfect fit for my phone and it's not bulky. It's also a perfect match to my Samsung watch 5.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: destiney
Verified Purchase:Yes
my phone fell out of my pocket from 2 feet or less off of the ground and the case came up and caused my screen to crack. I had the case for around 2 weeks, so there is no reason it should be so flimsy to the point where a small impact pushes it back and leaves my phone vulnerable.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 21, 2023
We're so sorry to hear about your experience with the Symmetry Series case for your Galaxy S23+. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give our CS team a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com