Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,803 Reviews)
Rating breakdown 27,803 reviews
5 Stars
17,439
4 Stars
5,190
3 Stars
2,217
2 Stars
1,230
1 Star
1,727
81%of customers recommend this product.
(
9,244 out of
11,422)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Customer Rating
4
Missing forms (that were included on Turbo tax)
on April 30, 2026
Posted by: Hoflin
from Tempe, Az
Verified Purchase:Yes
Overall, I like the program, but was greatly disappointed that the form I needed because my husband died this past year was not included in the download for the state of Arizona. I therefore had to hand file and delay my refund, which has still not come all because the proper form was not included and I couldn’t e-file !
My daughter also found that forms she needed were not included in the download.
My daughter also found that forms she needed were not included in the download.
Pros: Maximizes refund
Cons: Time consuming
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Fritzie
from 48327
Verified Purchase:Yes
Switched from TTax because it won't run on Win-10 and I wasn't going to buy a new PC or do taxes on line..
It was easy to download 2024 TT info to HRB an all went well. I did find HRB interface less intuitive to use ,perhaps using TT for 25+ years had something to due with it, but still, not as good as TT.
I don't understand, and don't like , the extra cost to Efile (is there any other way these days?). I will probably use again for 26 taxes if it runs on WIN10. Otherwise I will look elsewhere.
It was easy to download 2024 TT info to HRB an all went well. I did find HRB interface less intuitive to use ,perhaps using TT for 25+ years had something to due with it, but still, not as good as TT.
I don't understand, and don't like , the extra cost to Efile (is there any other way these days?). I will probably use again for 26 taxes if it runs on WIN10. Otherwise I will look elsewhere.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: PamU
from KS
Verified Purchase:Yes
I am a former paid preparer. I wanted to prepare and e-file returns for about 10 of my family members. I had closed my business and lost my EFIN when I did that. I bought 2 of your programs, one basic and one premium. Since each program includes 5 e-files, I thought I would be able to electronically file all of my family's tax returns. It turned out that I could only electronically file 5 of those returns. The others had to be printed and mailed.
The program was easy to follow but I was unhappy that some of my family members had to mail in their tax returns. Other than that, the program worked well.
The program was easy to follow but I was unhappy that some of my family members had to mail in their tax returns. Other than that, the program worked well.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Philmont
Verified Purchase:Yes
No major issues. It was a good guide to take me through the tax mire.
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pittsburgh PA
Verified Purchase:Yes
Your updates are very slow. You knew you had problems with K-1’s for a long time and it was the last week before the filing deadline that the problem was fixed.
A lot of information does not carry over from the prior year and needs to be reentered.
A lot of information does not carry over from the prior year and needs to be reentered.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Bob Win
from Northern New Jersey
Verified Purchase:Yes
The software arrived quickly. I experienced some installation issues because the version of Windows 10 on my PC was not the latest and greatest. Once I figured that out and downloaded the latest version of Windows 10 the software installed and functioned well. Thanks for not forcing me to install Windows 11 because Windows 11 is not compatible with my PC. Turbo Tax was my previous preference but no longer. It's now HR Block as long as it remains compatible with Windows 10.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: NYS Refund
from NYS
Verified Purchase:Yes
My total New York State tax was $11,587 according to H&R Block. Just got a refund check from NYS stating that the correct taxes should be $10,428 based on the filing. NYS didn't make any corrections to my filings, just the taxes are different. Did H&R Block make a mistake?
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Knoxville, TN
Verified Purchase:Yes
There were many questions where the answer was basically, no, doesn't apply to me. Would be nice if there was a way to shortcut that. But I guess, how do you know the answer is "no" until you ask the question?
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock