Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,803 Reviews)
Rating breakdown 27,803 reviews
5 Stars
17,439
4 Stars
5,190
3 Stars
2,217
2 Stars
1,230
1 Star
1,727
81%of customers recommend this product.
(
9,244 out of
11,422)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Ct
Verified Purchase:Yes
This year’s version simply did not work. I’ve used the product for at least 20 years without problems, but this year it was terrible. It did not calculate many of the things it should have, it did not interface with the state, the telephone support was laughable.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 29, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Aceptable
from Florida
Verified Purchase:Yes
I’ve used H&R Block for several years. Always been happy with it but 2025 was a little different. Couldn’t file this year until the April update. Had issues when checked for errors and couldn’t clear them. Non critical so filed anyway and IRS rejected it on a different issue. Just minor when I answered a question wrong. My correct answer didn’t clear the wrong answer in the software. I manually fixed the answer and IRS took it on the second submission.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 29, 2026
We’re so happy to see that you had a good experience. We appreciate your business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
The software is thorough with the interview questions. I have some odd filing requirements that the software handles well.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 29, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington State
Verified Purchase:Yes
I have been using these programs for years. They are easy to use and if I need answers to questions, I can search for the answer.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 29, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ny
Verified Purchase:Yes
Prions year’s data not available because last year’s data was not available!,,,
No, I would not recommend this to a friend.
Response from HRBlockBy Sierra, Social Media Department, April 29, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: yeptimetoswitch
from Massachusetts
Verified Purchase:Yes
It has generally worked .. but I do not understand why (1) it was not on Massachusetts recommended list for years, (2) carryover losses are not made easier to clearly see given the extra software costs for a version of the software that handles trading and (3) claims to help if you get IRS questions leading to an appointment at a local office where you hope to get help on questions many users are getting and where they simply say hey we dont use that software and then give you little help beyond looking at the IRS letter... bottom line they do not give you access to anyone who can really stand behind the software.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 29, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from TX
Verified Purchase:Yes
I’ve been using H&R Block-Premium for several years now. It’s a pretty good product and does the job for me.
My main complaint is, that it should be easier to view the forms (as they’re created, behind the scenes) during the “interview” questions that it asks, and it could have better explanation of some of the terms in my opinion.
My main complaint is, that it should be easier to view the forms (as they’re created, behind the scenes) during the “interview” questions that it asks, and it could have better explanation of some of the terms in my opinion.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 29, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Herndon, VA
Verified Purchase:Yes
Using for the last several years without any problems
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, April 29, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock