Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,803 Reviews)
Rating breakdown 27,803 reviews
5 Stars
17,439
4 Stars
5,190
3 Stars
2,217
2 Stars
1,230
1 Star
1,727
81%of customers recommend this product.
(
9,244 out of
11,422)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: punxatowny phil
from PA
Verified Purchase:Yes
Federal was , as usual, very comprehensive and thorough.
State program, (for PA) was only marginally useful. To complete, I had to rely extensively on the state provided tax instructions, which themselves are often vague and self contradictory.
Pros: Maximizes refund
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Encinitas Den
from Encinitas, CA
Verified Purchase:Yes
After using this software for the last several years, I was again happy with the handling of my federal and California returns.
I used a Windows 10 computer though and have been unable to install it on my Windows 11 computer.
The on line help wouldn't tell me how to do it or who to contact.
If you could have a human being contact me and let me know, I would appreciate it!
I used a Windows 10 computer though and have been unable to install it on my Windows 11 computer.
The on line help wouldn't tell me how to do it or who to contact.
If you could have a human being contact me and let me know, I would appreciate it!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, April 29, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Wasting my time now
from Johnson City, NY
Verified Purchase:Yes
Not enough tie in between schedules or explanation of what goes where. Just automatically happens and it is very hard to find out where it went and why. A good example is this questionnaire. WHAT ARE THE TERMS AND CONDITIONS THAT i'M AGREEING TO?
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
I have it for many years, I would recommend it
on April 27, 2026
Posted by: pslims123
from North Carolina
Verified Purchase:Yes
I have used it for years, and I am mostly happy with it. Last year was the only year I had trouble with it, I kept waiting and waiting for the fix for the Form K1. Finally, the update occurred and everything was fine. Overall, I would recommend this software.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: taxes20252025
from tucson az
Verified Purchase:Yes
Purchased premium and didn't get one state for free as advertised.
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indianapolis
Verified Purchase:Yes
It was able to get the job done. Although not quite as user friendly as TurboTax
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Hoboken NJ
Verified Purchase:Yes
Does the job but hide forms and you have to open the, I enter self employed and I have to search for the actual forms to input and not just a summary. Summaries without details gets the IRS attention. Plus TOO EXPENSIVE - Don't you think you make enough profit?
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from N. Texas
Verified Purchase:Yes
I've been using the H&R software for 20 plus years. The only problems I've ever had with it were caused by my lack of knowledge of the tax codes. With a few searches on how to resolve the problems I've been able to successfully finish and submit may taxes each year.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock