Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,804 Reviews)
Rating breakdown 27,804 reviews
5 Stars
17,439
4 Stars
5,190
3 Stars
2,217
2 Stars
1,230
1 Star
1,728
81%of customers recommend this product.
(
9,244 out of
11,423)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: EGC3
from New Jersey
Verified Purchase:Yes
The state of New Jersey withheld my refund because on inspection they could not reconcile my W2 wages with my tax return. They asserted that box 11 "income" reported on the W2 should be reported on NJ-line 15 WAGES. TAX CUT put the income on NJ-line 26 OTHER. While tax was correct (income is income), it took almost a year for me to get through convincing NJ Division of Taxation I paid the correct tax. Note others I retired with that had NON-QUALIFIED Income reported annually on a W2 as box 11, had their taxes reported the same way and were not challenged. H&R Block needs to reconcile this with New Jersey. I had to manually adjust my 2025 tax return to meet with the NJ Div of Taxation requirements for box 11 income. The income is from two source - non-qualified pension component and payout from a deffered compensation plan.
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Reliable Software to Minimize Tax Calculating Time
on April 25, 2026
Posted by: SouthpawKenney
Verified Purchase:Yes
Used this software for years and it has gotten better every year. Now my financials are imported quickly and accurately.
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Caddychris
from Naples FL
Verified Purchase:Yes
Have used this software for about 10 years. It has become way too difficult to fix errors that come up in the section that tells you to fix before filing. Had to redo my return from the start 3 times.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: csmclm5884
Verified Purchase:Yes
I have used this software for years and never had any issues. This year however I was not crazy about the AI attached to it. I would have given 5 stars as I have in the past if not for the AI which caused more research needing to be done outside of the program than in the past.
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
Falls short on importing data and complex returns
on April 25, 2026
Posted by: DC14
from Colorado
Verified Purchase:Yes
The software does a basic tax return fine, but it is inadequate for more complex requirements such as handling K-1s. On many issues, the software just instructs the user to consult the IRS documentation and figure it out. I also was unable to import data from my brokerage accounts, so I had to input all that information manually. The software is helpful but I would like to see more functionality.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DR26
from Montana
Verified Purchase:Yes
It is becoming much more streamlined between Federal and State, takes less time.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 27, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Charleston
Verified Purchase:Yes
Been using h&r since I switched from TurboTax 8 years ago. Happy with the product
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Jidge
from New England
Verified Purchase:Yes
Pretty good. Relatively easy to use. However, I was disappointed that the IRS rejected electronic filing of my return and the program was unable to identify what was wrong other than it might have been a technical error in the personal information. I believe it should have been able to identify the error.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 27, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock