Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,804 Reviews)
Rating breakdown 27,804 reviews
5 Stars
17,439
4 Stars
5,190
3 Stars
2,217
2 Stars
1,230
1 Star
1,728
81%of customers recommend this product.
(
9,244 out of
11,423)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Customer Rating
4
OK, but I had some difficulties with navigating
on April 23, 2026
Posted by: 0205
Verified Purchase:Yes
Unlike similar products in the past, this one was not as user friendly
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Diego, CA
Verified Purchase:Yes
Overall experience was good. The biggest problem is that after installing the initial application, the subsequent updates never worked. It left DMGs in my system folder that I had to go in mannually, find them and click them to install. Also, adding the state return purchase did not work when I got to it and paid for it. Same problem. I had to manually get the DMG and click it to add the state return. MacOS 26.3.1 Mac mini (M2).
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming, Hard to import documents
Value
4
Response from HRBlockBy Tra Social Media Team, April 23, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Great
on April 23, 2026
Posted by: noon01
from San Mateo, CA
Product is Excellent of Federal and is Very Good of State
No, I would not recommend this to a friend.
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: senorwombat
from Dayton, OH
Verified Purchase:Yes
Did exactly what it was supposed to. Would appreciate it if the OS level requirements don't keep changing with nothing particularly changing under the hood.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
3
appears 1099 import support is missing
on April 23, 2026
Posted by: Kunz47
seems to be lacking accuracy and 1099 support of past programs
new changes are confusing
Pros: Easy to import documents
Cons: Hard to import documents
Value
3
Response from HRBlockBy Tra Social Media Team, April 23, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Dapper Dan 2
from Carrollton, TX
Verified Purchase:Yes
It only took less than one day to file my Income Tax.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 24, 2026
We’re absolutely thrilled to hear that you had a positive experience with us! Thank you so much for choosing our services, we truly appreciate your business and the opportunity to support you this tax season. We can’t wait to welcome you back again next tax season!
Written by a customer while visiting HRBlock
Posted by: Long Time User 50
from Idaho
Verified Purchase:Yes
I've used this program for more than 30 years. I still encounter details that are difficult to work through or things I expected the program to provide but didn't. Nevertheless, it has been fairly easy to navigate. For example, it does not retain the depreciation schedule first used to depreciate a property so now I have to carry a spreadsheet each year for the depreciation type and amounts of deductions. I originally expected the program to carry these details forward, but it doesn't.
Pros: Easy to prepare
Cons: Time consuming
Response from HRBlockBy Ashley, Social Media Department, April 23, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Torrance, CA
Verified Purchase:Yes
The price of the product is good, which is why I've used it several years in a row, but I find it to be a bit buggy and incomplete. There are various places where the normal data entry route did not work and I had to key in information onto the forms. When I compare this software to the competitor that I used to use, it is definitely less intuitive and less 'finished'. It's harder to find things.
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 23, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock