Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,804 Reviews)
Rating breakdown 27,804 reviews
5 Stars
17,439
4 Stars
5,190
3 Stars
2,217
2 Stars
1,230
1 Star
1,728
81%of customers recommend this product.
(
9,244 out of
11,423)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: AmyQ
Verified Purchase:Yes
The software was not able to import 1099-R. I have 8 forms. It import 1099B every time when it's supposed to import 1099R. I have to manually enter them.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Amy, thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bellocalifa
from Georgia
Verified Purchase:Yes
I’ve always used this product, ever since TaxCut but was younger then and in DOS. But now a days my vision is not as good as it was. The program doesn’t adapt to people with poor vision. Other than that this is a great product bb
Pros: Easy to import documents, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Donewithtaxes999
from USa
Verified Purchase:Yes
We've used TurboTax for years which now seemed to have problems updating. Found H&R easy to use, user friendly in how questions were asked and was more effective in documenting unusual situations that we had.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: DDiane
from IL
Verified Purchase:Yes
Bought Apr 14, filed Apr 15. Used for several years!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Mack128
from Minnesota
Verified Purchase:Yes
I like how easy it is to operate. At the end before finishing the software will check any errors that may have happened. Plus the audit check meter at the end is a relief.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
3
Just basic tax prep as long as you ndon’t have que
on April 19, 2026
Posted by: bjrmf
from Columbus oh
Verified Purchase:Yes
Does the basics as long as you don’t ask questions or clarifications. Help and question tab very unhelpful
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Grovetown GA
Verified Purchase:Yes
I’ve used the H & R Block programs for several years now. Always pleased with them.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: h b block comment
from Pennsylvania
Verified Purchase:Yes
Good product. Had trouble filing state return and no refund despite repeated requests.
Pros: Easy to prepare
Response from HRBlockBy Sydney, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock