Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,804 Reviews)
Rating breakdown 27,804 reviews
5 Stars
17,439
4 Stars
5,190
3 Stars
2,217
2 Stars
1,230
1 Star
1,728
81%of customers recommend this product.
(
9,244 out of
11,423)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: Bob 386
from Dallas TX
Verified Purchase:Yes
I have been using H&R block tax software for many years, with never a problem!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Forms didn't change after interview data change
on April 18, 2026
Posted by: a long time user
from San Jose, CA
Verified Purchase:Yes
I have been using HR Block software for tax filing for many years. This years experience was the worst. It had a few places contradicting to each others, and even after I changed my data in interview, the actual forms in the background didn't change and continued to show error.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Im Brian
from Charleston, sc
Verified Purchase:Yes
Easy to use, lots of guidance and help available, nearly all forms are present. Once you’ve gathered all of your personal data it takes less than a couple of hours to complete your return.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from East coast
Verified Purchase:Yes
this is my 7th year using they software , I am very happy with it ! easy to use ! I get beat results !
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Program is expert at guiding you through the maze
on April 19, 2026
Posted by: ninataps
from East Wenatchee, WA
Verified Purchase:Yes
The program has a natural flow from one topic to the next. You are prompted by questions that expertly determine whether your circumstances require additional questions. There are ample hyperlinks to find your way to explanations, and instructions to help you find greater detail on a topic. You are able to maintain a pace through the topics, while being provided with more detailed information when needed. I haven't taken advantage of the extra tax support offered to purchasers, but having someone to connect with does provide me with a sense of comfort.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 1950t
Verified Purchase:Yes
Very happy with the ease and outcome of doing my returns.
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Taxies
from San Francisco
Verified Purchase:Yes
Poor description of product before purchase. It doesn't tell you if filing Federal is free or an additional charge. Be upfront. Also difficult to find where to view forms. It was unclear how to save a copy of my forms. I thought that I had saved them on a thumb drive. But when I brought it to the local library to print it it was a blank file. I had to bring my laptop to the library to print the form
Pros: Easy to prepare
Value
3
Response from HRBlockBy Max, Social Media Team, April 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Fed 2025
from Florida
Verified Purchase:Yes
Purchased the premier program and am completely satisfied with it. Any bumps in the road were quickly taken care of with a simple phone call to support. A problem might have taken a little longer to solve but the agent who helped me was calm, professional and totally understanding. I was continuously assured that all would be fine and it was. My thanks to the support team. Job well done.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock