Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,804 Reviews)
Rating breakdown 27,804 reviews
5 Stars
17,439
4 Stars
5,190
3 Stars
2,217
2 Stars
1,230
1 Star
1,728
81%of customers recommend this product.
(
9,244 out of
11,423)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Birmingham, AL
Verified Purchase:Yes
I used H&R block for the last 20 years. Always the premium because I have a rental property. But this year I sold some US treasury notes and CD's. the 1099 B form showed a discount price plus the interest on the bond. and the software did not know what to do about a discount price. I use the help and the explanation did say to enter the discount price. Then I used the AI help and what a joke, AI could provide any assistance on what to do. The same applies to CD bought at discount. The purpose of buy software every year is to make it easy when you have "complex issues" done for you. If you have to change the basis of the Note and then create another entry as Interest for the note, then you are doing things that you have to research to complete the return properly. It took me awhile to figure out what how to do right so if the software can't do this automatically maybe it's time to purchase a better software program. There is no reason to be aggravated while completing your taxes. I gave a rating of 3 because of the previous years but it should it been a 1. I hope Turbo can retrieve my previous depreciation and import my 2025 data.
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SHV61
from Dunnellon, FL
Verified Purchase:Yes
Bought this software and was very pleased at the user friendliness.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DONOTBUYTHIS
from Bartlesville, Oklahoma
Verified Purchase:Yes
Did my taxes and then filed. During electronic filing program said it didn't go. went through this a few times. After finally getting a filed message it notified me that my free filings were exhausted. Real nice. Was this on purpose? I then had to pay to FREE file.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Benbrook, TX
Verified Purchase:Yes
I've been using H&R Block tax s/w for many years. It almost always gives clear guidance on the decisions that must be make when filing a return. There is a plentitude of help available for any questions that come up.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Sparky24
from Virginia
Verified Purchase:Yes
I have used this for 25 years and for first time am disappointed that: 1) "Help" not as good; 2) more difficult to backup and get help doing it; 3) estimated taxes not as good; and 4) Virginia forms not as complete.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
4
2nd year of use ... Clean formating/programing.
on April 18, 2026
Posted by: Tina1620
from Kansas City
Verified Purchase:Yes
This is the second year of using this software. It had easy to follow instructions, plus imported our Charles Schwab 1099's that was easy to double check import numbers. Your competitor in previous years was a nightmare to double check. Lastly, there was no unexpected charges thrown in.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Piperton, TN
Verified Purchase:Yes
I've used it for years. It makes filing my taxes much more efficient.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Wxyz123456
from CA
Verified Purchase:Yes
Too many glitches compared to TurboTax and limitations in filing the state tax
Cons: Hard to prepare
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock