Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,805 Reviews)
Rating breakdown 27,805 reviews
5 Stars
17,439
4 Stars
5,190
3 Stars
2,217
2 Stars
1,230
1 Star
1,729
81%of customers recommend this product.
(
9,244 out of
11,424)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Customer Rating
2
Issues with handling public company partnerships
on April 16, 2026
Posted by: JSJohnson
from South Bend, IN
Verified Purchase:Yes
It imported E*Trade ProShares transactions that were not disclosed by E*Trade to the IRS as regular transactions without a basis. This caused my hours of grief and frustration as I tried to understand what had happened. What should have happened is that all those transactions for ProShares BOIL, KOLD, and VIX should have been ignored with a warning to the user that these transactions were considered by the IRS to be a partnership K1/K3 transactions. This frustration and anonymous warnings about the software being unable to handle this situation causes much doubt as to the reliability of the software. I purchased the Elite Edition
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Amy, Social Media Department, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: todoug
from Colorado Springs, CO
Verified Purchase:Yes
I have used their business tax return program 6 times with no issues.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: laytonmj
from Florida
Verified Purchase:Yes
Easy to use, very instructive on potential tax savings
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
4
Great navigation structured forms and features
on April 16, 2026
Posted by: Anonymous
from California
Verified Purchase:Yes
Have used H&R software over 15 plus years to do my taxes. Have found the product easy to use and navigate. Menus, forms are easy to find and navigate through the software. What I like most about the software is it prompts driven architecture which reduces mistakes when doing your taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Nk2026
from CA
Verified Purchase:Yes
The premium software that our family used is very easy to enter information and guide you through every step. And it is very accurate. We have been using it for many years
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bib2775
from Farmington Hills, MI
Verified Purchase:Yes
The “AI Help” is worthless. It couldn’t answer a simple question and I couldn’t get to an actual person. Without the help resources, I’ll be looking for a different tax software next year.
Cons: Hard to import documents
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use from trusted tax preparation firm heb
on April 16, 2026
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
Have used this tax software for many years and have always been pleased
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: markrggg
from CA
Verified Purchase:Yes
Poor import in desktop version. Missing companies, even large banks like Wells Fargo.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock