Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,805 Reviews)
Rating breakdown 27,805 reviews
5 Stars
17,439
4 Stars
5,190
3 Stars
2,217
2 Stars
1,230
1 Star
1,729
81%of customers recommend this product.
(
9,244 out of
11,424)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from CT
Verified Purchase:Yes
This is the second year the desktop version cannot/willnot download Merrill Lynch data. I used TurboTax instead.. I dont think I will use H/R next year
Cons: Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Uploading Safe Harbor document a software problem
on April 15, 2026
Posted by: Kym25
from Gainesville Fl
Verified Purchase:Yes
No prompt for uploading Safe Harbor statement to IRS e-filing.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pittsburgh, PA
Verified Purchase:Yes
Once again HR block made the chore of filing my taxes an easy task.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Alabama
Verified Purchase:Yes
I use this program every year to do my taxes. I just gather my data, enter it where the program dictates and within an hour or so I have completed both my Federal and state income tax forms for the year. Very easy to use.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: sawyer1023
from Kronenwetter, WI
Verified Purchase:Yes
i have been using the H&R Block software for years. Easy to navigate.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Confused and upset
from Florida
Verified Purchase:Yes
I have a Revocable Trust on my 2 houses and a life estate on the third. The computer led me to a K form for inherited properties. I didn’t inherit them. I bought them. I needed to try to get Schedule E to upload for my expenses on the rentals. I listed them, I think, on Schedule k?
I felt it was a bit confusing trying to list everything.
I felt it was a bit confusing trying to list everything.
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: older gent
from WI
Verified Purchase:Yes
For my tax situation, retired, living on SS, pension and investments, this software was perfect. Easy to follow format. Progressive prompts take you through pertinent forms and worksheets.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 15, 2026
We’re absolutely thrilled to hear that you had a positive experience with us! Thank you so much for choosing our services, we truly appreciate your business and the opportunity to support you this tax season. We can’t wait to welcome you back again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
3
on April 15, 2026
Posted by: gasnc
from southfield, mi
it was fine until e file the federal when it showed something on the form which needed correction, then would not allow correction, and rejected e file, seems the program backed me into a corner that I could not escape. Frustrating and Not exactly fair.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock