Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,805 Reviews)
Rating breakdown 27,805 reviews
5 Stars
17,439
4 Stars
5,190
3 Stars
2,217
2 Stars
1,230
1 Star
1,729
81%of customers recommend this product.
(
9,244 out of
11,424)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: LazySW
Verified Purchase:Yes
Second year I have used H&R Block tax software. It is very user friendly and logically moves from one section to another, allowing revisions of deductions, etc. until final submission. My only confusion came when IRS rejected my first federal submission and I needed to redo a form in the non-cash donation category. The forms tab could be more obvious on the dashboard as "recent forms completed" or some such. I had to fish for forms in the general list to redo ones I had completed incorrectly apparently. Ultimately my return was accepted and I am pleased that I paid for the software rather than a tax firm. WRS
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
2
5+ yr old bugs prevent e-filing. Support worthless
on April 13, 2026
Posted by: Anonymous
from Miami FL
Verified Purchase:Yes
Unlikely to purchase next year. Having to search thru 5 year old Reddit messages to find a solution because your online and phone help is useless. Literally worthless. AI just takes you around in circles and if your issue isn't one of the half dozen it likes, you are out of luck. Both on the phone and online. Upgrade, e-file do thru slew of questions, oh! you have to upgrade, so upgrade again... and repeat, and repeat. Manual download up upgrade, same issue. Finally had to uninstall in re-install... only found out because the defect has existed for over 5 years! Get real support instead of AI tripe, fix issues you have to know about, or lose another customer.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Honked
from Chicago IL
Verified Purchase:Yes
Program presented me with two Federal Tax Amounts Owed without changing data in between, AMT mixed with Foreign Tax Credit-confusing! No provision for 2026 Estimated Taxes calculation and vouchers!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
The best tax preparation software available. Reasonbly priced and easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We’re absolutely thrilled to hear that you had a positive experience with us! Thank you so much for choosing our services, we truly appreciate your business and the opportunity to support you this tax season. We can’t wait to welcome you back again next tax season!
Written by a customer while visiting HRBlock
Posted by: mar7
from ia
Verified Purchase:Yes
first time user, learning process was fast. I really appreciate that this is a downloadable software and not just online.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: BigChuck47
Verified Purchase:Yes
I just finished my first return with this software. I have used other software for over 15 years. Overall, I found things to be clear until I got to the final filing area. No major problems, but a little more direction would have helped. I was not using the step-by-step interview method because I am tax knowledgeable than most users and find that too slow. Of course, my tax knowledge was of little use during the final filing area. My returns was much more complicated than most returns and software met the challenge. I will purchase this software next year.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: KathyRN06
from Algonquin, IL
Verified Purchase:Yes
I have used this tax software for years and it does a very nice job in walking me through my taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: JJS4
from S NJ
Verified Purchase:Yes
We have been using this program for many years because it serves what we need. It make doing our taxes doable.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock