Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(26,704 Reviews)
Rating breakdown 26,704 reviews
5 Stars
16,951
4 Stars
4,947
3 Stars
2,049
2 Stars
1,135
1 Star
1,622
81%of customers recommend this product.
(
8,690 out of
10,690)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: Kevin2026
from East Northport
Verified Purchase:Yes
Not as easy as expected. Lots of questions that you need to find answers to. It doesn’t help
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Turbo tax next year
on April 12, 2026
Posted by: KenSC
from SC
What a horrible experience. Spent days trying to work around program bugs. In the end, wound up having to file on paper as the filing accuracy check failed even though both the state and federal accuracy checks passed.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Flaw
from Grapevie WA
Verified Purchase:Yes
When we completed all of the forms and tried to print, we got half pages - divided vertically, with all of the money figures cut off; only the left half of the page printed. We had to transfer all of the numerous figures to IRS forms downloaded from the internet.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
I have been buying the Premium Software for many years. It has helped lead me to complete my taxes with a small business and sale of vacation properties.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Very good tax software. There was one screen in the interview process that asked about mortgage interest, and the heading did not make it clear that it was for Schedule E deductions vs. Schedule A deductions.
Otherwise it was clear and easy to complete our return.
Otherwise it was clear and easy to complete our return.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NJ
Verified Purchase:Yes
We've been using this program for many years. Overall its been great. The last couple years it forces you thru certain parts of the interview even they dont apply. A little harder to use with retirement income now in play too.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4
Use this every year for my rental property filings
on April 12, 2026
Posted by: Anonymous
from Florida
Verified Purchase:Yes
I’ve used this software for many years as it works best for filings related to rental properties.
The criticism I have remains the same regarding depreciated asserts. The software obviously carries forward data from last year. All it should do is ask if I still have the item in use, then automatically calculate the depreciation amount for the current year. Instead, it forces me to step through details on each item even though nothing is allowed to change except end of use. I then have to look up the depreciation basis from the prior year and enter it. WHY??? That is not allowed to be changed per IRS rules. Quite wasting time and effort.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from DC metro area
Verified Purchase:Yes
Love H&R Block software. Have used various programs over the years, always with excellent advice and worksheets. And my returns are always accepted quickly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock