Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,805 Reviews)
Rating breakdown 27,805 reviews
5 Stars
17,439
4 Stars
5,190
3 Stars
2,217
2 Stars
1,230
1 Star
1,729
81%of customers recommend this product.
(
9,244 out of
11,424)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: Linda205
from OKC,ok
Verified Purchase:Yes
The program wasn’t easy to navigate if you had to go back to a previous interview topic. For that reason I’m not sure I will use it next year. Just like this survey, I have to agree to terms and conditions, but there’s no way to see the terms and conditions.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Time to improve
from Mesa, AZ
Verified Purchase:Yes
The Federal return was easy enough but the Arizona state sucked. The software for this program was terrible, I had to go to the state Department of Revenue to find the correct forms and had to manually calculate the credits and was unable to electronically file. What do I need you for if I have to do this myself? I have been using this software for a decade plus but it might be time for a change.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
on April 11, 2026
Posted by: No mOre year
from Bugs Bugs Bugs
AI Help SUCKS ROYALLY. Why even have this in the software!!
when launched, it kicked of new tabs of vendors.
when search, not helpful result or even related to the question.
when launched, it kicked of new tabs of vendors.
when search, not helpful result or even related to the question.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
My experience with H&R Block Income Tax Software
on April 11, 2026
Posted by: Anonymous
from Gilroy, California
Verified Purchase:Yes
I have been using H&R Block Tax Software for the last 5 yrs. This year, I finished Fed + State in one day. I love it.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Falmouth MA
Verified Purchase:Yes
It was disappointing this year. I have bought H&R for the last ten years but I might switch next year. The program wasn't usable for several months because it was displaying incorrectly (using Windows 11). Eventually after several H&R software updates, the program was usable.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
HRBlock Business Would Not Import Previous Year
on April 12, 2026
Posted by: Bill1955wfs
I could not import last year's data into the Business program, and called tech support. While waiting for a return call from a technician, I re-entered all data that would not import (this was a major inconvenience). Once I received a return call from the tech, she told me how to work around this problem if it surfaces next year. I would have expected the import to happen normally vice a wordaround.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Bodak1
from Westfield Indiana
Verified Purchase:Yes
This is my 2nd year to use this software. It’s a good value for the cost. I have difficulty clearing the diagnostics, because it is often not clear what the problem is. It is totally inflexible when trying to prepare federal estimates, but fairly easy to prepare state estimates.
Pros: Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: BJPB
Verified Purchase:Yes
I haven’t done my own taxes in years so I was a little 😬 Being organized definitely helped me but the software was easy to understand!
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock