Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(26,784 Reviews)
Rating breakdown 26,784 reviews
5 Stars
16,988
4 Stars
4,967
3 Stars
2,064
2 Stars
1,140
1 Star
1,625
81%of customers recommend this product.
(
8,735 out of
10,747)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: Jersey Joe 52
from Virginia
Verified Purchase:Yes
I have used this software for at least 20 years and up to 2024 I was very happy with it. However, over the past 2 years I have found certain aspects that are wanting. In particular, the Q & A for the self-employed insurance deduction and the QBI relating to carry loss carryforwards from K-1s are confusing and caused me to waste a lot of time doing research.
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Beat all others
on April 8, 2026
Posted by: isamu78951326799
from missouri
The H and R block process was much easier than competitors. I've used them all before. TC was stellar in how it handled the insurance market place portion of the returns.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: before
Verified Purchase:Yes
It did not bring over all of my tax information from some of my financial institutions.
Cons: Time consuming, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
software worked well and I submitted my return online
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Johnny from NY
from NY
Verified Purchase:Yes
The software was very easy to use. The price was great!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Douglass C
from Colorado
Verified Purchase:Yes
The product worked in a similarly effective manner compared to other tax software that was not used this year due to the other tax software no longer allowing for local installs on an older machine that could not run the new, preferred and "more secure" operating system. Am I supposed to by a new computer just to be able to file my taxes? I thinkest not. HRB did a fine job. I had some glitchy, non-false errors to fix that required no corrections. The online, non-AI, real person assistance reviewed the errors and said to disregard and proceed filing. They were very helpful. As with other tax software, certain forms, if required, are not fully supported and you have to do the inputs, after the requisite input research, then run the accuracy check, learn from the error inputs, review, research, revise, reinput, then run the accuracy review again and proceed from there. An interesting task, yet I feel the average tax payer may not be up to it. However, this is not a problem with the tax software. It is a problem with the tax code. If tax software were to cover any and all possible tax situations it would be prohibitively expensive. Yet, how about an optional upgrade cost to add this or that particular form to the software mix? Hmm. Then we may have cascading software intersections that may again result in a prohibitive expense. All in all. Another tax season in the books. HRB was not perfect but no less perfect than other software we have used. I'll take it, and call it good enough, as perfection only exists in the minds of those who cannot realistically conceive the price perfection would cost them.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: morrigan508
from rogersville TN
Verified Purchase:Yes
It has worked for me through this year. Sadly it won't handle the forms I'll need for next year as a farmer. My one biggest complaint is that the writing is small on everything, and there's no mechinism in the program to magnify the writing, for those of us with older eyes.
Pros: Easy to prepare, Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Ed 8293
from Flirida
Verified Purchase:Yes
Have been using tax cut for over 20 yrs. It has alwzys been and still is easy to use. The update for loss carryford calculation this year was very late coming through and held up my refund so 4 stars instead of 5
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock