Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(25,834 Reviews)
Rating breakdown 25,834 reviews
5 Stars
16,542
4 Stars
4,742
3 Stars
1,944
2 Stars
1,061
1 Star
1,545
81%of customers recommend this product.
(
8,222 out of
10,092)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: Hardworking Woman
Verified Purchase:Yes
This is working out well for our family. More relatives want their taxes done but I cannot find the additional costs for over the max number of e-files. Your help AI professes not to know that.
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Jacoby864
from SC
Verified Purchase:Yes
I have been using this software forever and will continue to do so. However, over the course of the past several years, when I click on the Accuracy Review, I get messages that, sometimes, seem to be irrelevant to my return. Every now and then, one might relate to a question in the Interview that I failed to answer (Yes or No). Most of the messages will refer to a "Worksheet" that was not a part of the process of entering my data. Overall, the software is very good and makes doing our taxes fairly easy.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
In trying to perform planning with Social Security, it did not ask for Social Security for 2026 therefore the plans was worthless.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: eTony
from MD
Verified Purchase:Yes
Constantly improving tax software. Easy to install and navigate.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chattamooga
Verified Purchase:Yes
Have used this program for several years. Always easy and accurate. I would not change for anything. Good price, easy to use, accurate.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: State of zen
from WA
Verified Purchase:Yes
While the federal is pretty straightforward the state leaves much to be desired.
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bob5858
from Oakley KS
Verified Purchase:Yes
It was good for Carleigh, not so good for me. It negates my housing allowance. Never did that before.
Cons: Doesn't maximize refund
Value
2
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: EDR3RD
Verified Purchase:Yes
Used H&R Block Tax software for many years. Works well. Good prompts in the interview process.
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock