Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(25,701 Reviews)
Rating breakdown 25,701 reviews
5 Stars
16,471
4 Stars
4,707
3 Stars
1,934
2 Stars
1,053
1 Star
1,536
81%of customers recommend this product.
(
8,149 out of
10,002)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: eTony
from MD
Verified Purchase:Yes
Constantly improving tax software. Easy to install and navigate.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chattamooga
Verified Purchase:Yes
Have used this program for several years. Always easy and accurate. I would not change for anything. Good price, easy to use, accurate.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: State of zen
from WA
Verified Purchase:Yes
While the federal is pretty straightforward the state leaves much to be desired.
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Teds444445
Verified Purchase:Yes
It would be higher as I have liked using your software for the last decade but because of a 'shortcoming' I had several failed state efiles, had to wait on hold and waste over an hour talking to your support and had to file an amended Federal return so the state would go through.
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: You Suck big
Verified Purchase:Yes
Did not include social security lump distributions calculations for previous years.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: furnituremkr
from California
Verified Purchase:Yes
i have been using HR Blocks tax software for the last 3 tax seasons. the software is user friendly with lots of helpful information. my only issue with the software is that there were issues with the update process
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (16,431) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,793 out of
1,997)
Value
4.4