Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(25,439 Reviews)
Rating breakdown 25,439 reviews
5 Stars
16,316
4 Stars
4,648
3 Stars
1,909
2 Stars
1,043
1 Star
1,523
81%of customers recommend this product.
(
8,011 out of
9,840)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: YSim
Verified Purchase:Yes
Every time I open the application I get a warning on screen resolution and if I don’t select my answer it does not start up. While working on the tax entry I got lots of freezing and forced shutdown.
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Illinois
Verified Purchase:Yes
I have used this software for 6 years and have always been happy with the process…..as happy as possible doing taxes!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rico99
Verified Purchase:Yes
It is a good product but I couldn’t get if to import last years return
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Boston, Ma
Verified Purchase:Yes
There is no way to ask tax questions. Even simple ones. The bot response system is built to answer only the most basic questions like, where do I start, how do i install the program, etc. Trying to ask a question about COGs is a waste of time. The software is stupid and worthless and no human is available to help. No humans available EVER/ANYWHERE.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Asiya, Social Media Department, March 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CALIFORNIA
Verified Purchase:Yes
I have used the H&R software for several years. It comes with last years info so I don't have input everything again. It's pretty easy.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
4
improve a deficiency in reporting Rental Property
on March 19, 2026
Posted by: JeCW
from FL
Verified Purchase:Yes
I strongly suggest that H&R improve the Rental Property portion of your Premium version. In past 3 years, I made similar mistakes when I reported my rental property incomes and expenses. You should explain more clearly that each property must be entered in the button "+ Add activities..." because each "activity" has its own expenses and may have more than one item to appreciate (house, refrigrator, tool shed, etc.). The first time I did it, I failed to recognize this tricky step and hence enter two rental properties and their expenses under one (the first) "Activity", and the result was that I could not enter expenses for each property -- there was only one Expense Table or list I could enter. Thus I had to re-do the whole section! I then found out I had the similar trouble in the past two years when I used H&R to file my tax. If this weakness is not improved, I may switch to other tax software next season!
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from TN
Verified Purchase:Yes
The program worked well stepping me through our taxes.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Maria, Social Media Team, March 21, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Naynay1970
from Peoria
Verified Purchase:Yes
I usually have great accurate taxes with H &R Block however this year the software kept changing the Box 1 amount when I would advance forward through the software. I would only notice it because the amount of federal I would get back would increase a lot. So I would go back and double check the amounts in the W2 areas and my Box 1 would be less than what I put in. I had to go back 7 times to fix it. It was very annoying and appropriate. I tried to call to report it but the wait time was too long.
Pros: Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock