Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(25,396 Reviews)
Rating breakdown 25,396 reviews
5 Stars
16,301
4 Stars
4,635
3 Stars
1,902
2 Stars
1,039
1 Star
1,519
81%of customers recommend this product.
(
7,996 out of
9,813)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
Missing Forms
on March 18, 2026
Posted by: gjtt
Too many forms not available. program knows they are not there and instructs to use IRS forms and enter by hand.
Lump sum SSDI payment
Charitable cont. over 5k
Lump sum SSDI payment
Charitable cont. over 5k
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Orlando FL
Verified Purchase:Yes
The software is easy to use. It tells me what data to input. I assume it does all the calculations correctly.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Gar55
from Florida
Verified Purchase:Yes
Downloaded the software on my Mac. Worked well, although was not able to connect with prior years return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: taxessss
from Westerville OH
Verified Purchase:Yes
This is the worst program I have ever used!
I purchased it because I could use it with Windows 10.
I purchased it because I could use it with Windows 10.
Cons: Hard to prepare
Value
1
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Northwest
Verified Purchase:Yes
Terrible. It kept erasing my data on its own, for no reason. I used it for years but never agaion.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Atlanta, GA
Verified Purchase:Yes
It's alright. There are a lot of AI enabled softwares coming up these days, so it was a struggle to search around and why you would let me choose few things or why you override my selection etc.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
the software is easy to use and saves important information for the next years return.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 19, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Subhash
from Austin, TX
Verified Purchase:Yes
I have been using your software for more than 10 years now, so obviously it is a good product. Areas to improve, 1) AI help needs a lot of improvement, it is almost useless now 2) We should be able indicate on the interview screen if royalty income results from material particiapation, thus not subject to net investment income.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock