Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(25,323 Reviews)
Rating breakdown 25,323 reviews
5 Stars
16,267
4 Stars
4,618
3 Stars
1,893
2 Stars
1,036
1 Star
1,509
82%of customers recommend this product.
(
7,959 out of
9,765)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Customer Rating
5
awesome support
on March 16, 2026
Posted by: Jesse support
from El Paso, TX
the phone support provided by Jesse this morning to get me through my issues on my return was phenomenal.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 16, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
buggy software in the Mac version and bad math
on March 16, 2026
Posted by: ebop
from Phoenix, AZ
Verified Purchase:Yes
I found the software file itself to be a little unreliable for this version of HR Block. It sometimes would not open and the required updates after the beginning of the year would not complete seamlessly, appearing as though the update failed and requiring that the update be started again. I was eventually able to complete my taxes but with some effort. It also seemed that some of the calcs from HR Block's software last year were wrong (thankfully on nothing critical for the prior year's submission--double check your capital loss carryovers calculations!) but an import of data caused THIS year's taxes to be wrong in my first pass through, so I had to redo and submit values manually to avoid problems. I have been using HR software for years, but is was a bad enough experience to make me rethink next year. Keep pushing AI into the process and the decision to drop HR will be easy.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sydney, Social Media Department, March 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Software kept crashing before submission to IRS.
on March 16, 2026
Posted by: lou6163
I bought this item and was not satisfied I could not file but two taxes before the software began crashing and I could not complete the other 3 that I had to do . Gave erronous errors that did not pertain to customer. Required updates even after updating software. I total loss in my business customer satisfaction.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: BlueEagle
from Missouri
Verified Purchase:Yes
I've use this software for years and it makes things really simple
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NJ
Verified Purchase:Yes
Disappointed that this program highlighted the provisions of the Big Beautiful Bill like it was on Trumps’s payroll. The origin of other tax breaks is
not explained—why is this one? I have it on good authority
that TurboTax didn’t see fit to politicize a tax program—I’ll be giving my money to them next year.
not explained—why is this one? I have it on good authority
that TurboTax didn’t see fit to politicize a tax program—I’ll be giving my money to them next year.
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Pathetic software
Verified Purchase:Yes
Too basic. I found mistakes in the school district tax software. My biggest complaint is that it doesn't allow uploads of required documents (ex: court appointed fiduciary) to file electronically. Terrible!
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
1
Over Done!
on March 16, 2026
Posted by: GAML
When the taxes are completed, we ought to be able to save and close, not be held at bay tell us to go back, what for???? When it's done.. IT'S DONE. You could have a better program, but I am highly disappointed in the way the it was setup this 2025 tax Year. I'm through, never again!!!!
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: dwg613
from Palmyra, PA
Verified Purchase:Yes
Have used for several years. I am retired clergy and appreciate how easy it is to use.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock