Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(25,284 Reviews)
Rating breakdown 25,284 reviews
5 Stars
16,248
4 Stars
4,614
3 Stars
1,889
2 Stars
1,031
1 Star
1,502
82%of customers recommend this product.
(
7,943 out of
9,739)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: BamaFaninCA
Verified Purchase:Yes
I have used your software for over 10 years and I am always pleased with it.
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ncd5147
from Riverton, Wyoming
Verified Purchase:Yes
I use this along with my step-daughter. She get it for her cleaning business
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from tx
Verified Purchase:Yes
I bought over a month ago. I had a very detailed tax to file. It took me several hours to fill out all the information needed. Finishing, final checking, and sending gave me a sigh of relief. And I received a refund within a week. So happy with the H&R software.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Look Elsewhere If You Have K-1 Statements
on March 15, 2026
Posted by: zsukm007
from Phoenix, AZ
The handling of K-1 Schedules is poor. Instructions are vague. AI Help could not answer a single question that I had. The feature is useless. Also, when I pay for tax prep software, the last thing I want to see is offering "talk to one of our tax pros.". I used Turbo Tax last year and I think things went much smoother.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: KAWHR
from Clearwater, FL
Verified Purchase:Yes
I’ve been using this program for years and it is pretty good. This is especially true for basic tax purposes. I specifically had some annuities that were cashed in and the questions they ask were a bit confusing. Hopefully I got it correct and won’t be audited, but it wasn’t really very clear. I know you offer support line, but sadly it’s very long wait. I have also had some challenges understanding some of the depreciation schedules for rental properties in the past. I’m sure it’s all there, it is just confusing this to the best way to manage it. In some cases, it might be best to get a tax professional.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
1
H&R Block import is LOUSY !!
on March 15, 2026
Posted by: WyoCowboy
I HAD to use HR Block Premium this year as TurboTax abandoned me due to not having Win11. So I'll never use them again. THEN HR Block advertised being able to import my 2024 Filing (used TurboTax to file last year) either by .pdf or the TurboTax proprietary extension. SAYING EITHER IMPORT WOULD BE 100% EFFECTIVE. Guess what... the HR Block company now occupies an equally low esteem-level as TurboTax !! The import was abismal ! Personal info only, and nowhere a "Last Year -vs- This Year" comparison an apparent FORTE of TurboTax. Sorry to RAVE but this was no easy task !!
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: sg12
from 60510
Verified Purchase:Yes
Could be m7ch more user friendly and better connected to technology
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: VernonJ
from Texas
Verified Purchase:Yes
Changed to it because it supported Windows 10. Not nearly as easy to navigate as Turbo Tax. The section on QCDs was especially confusing. Going back to TurboTax next year.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock