Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(25,284 Reviews)
Rating breakdown 25,284 reviews
5 Stars
16,248
4 Stars
4,614
3 Stars
1,889
2 Stars
1,031
1 Star
1,502
82%of customers recommend this product.
(
7,943 out of
9,739)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Beware
on March 14, 2026
Posted by: gf301
No 1040 V for return and would not import from Merrill Lynch brokerage. Wont use again.
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Dave52
from Claremont, NH
Verified Purchase:Yes
Have used this software for years and highly recommend it.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kentucky
Verified Purchase:Yes
I've used the software for years and have never been disappointed. It carries over information from last year and is user-friendly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: PapaTango
Verified Purchase:Yes
The interface was great but my e-file was created 3 times because the software kept opting out to upload my 1095-C. I had to paper file.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
H & R Block Premium is the best tax software on the market! I have used it for several years now. It is easy to navigate and offers advice and help throughout the entire program. Also, being able to E-file or print and mail is a plus!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Expected much better from a so-called expert!
on March 15, 2026
Posted by: Hawk007
I have been using HRB for years. Most years I have a problem that requires HRB intervention. This year was no exception. I identified a specific problem with the software including identifying the exact location of the problem and I'm still waiting for a resolution.
HRB AI is in the dinosaur age. I had to go to Gemini to get an explanation of the tax requirement. Gemini was significantly more helpful --- such a shame that generic software can better explain an issue than the so-call expert!
Trying to force a customer to a specific PDF software package is unconscionable when there are so many other software packages that provide the same, although better functionality.
Trying to force a customer to a specific PDF software package is unconscionable when there are so many other software packages that provide the same, although better functionality.
I have been thinking about switching tax software for years, but was concerned about the new software transferring historic data. Maybe next year, I'll bite the bullet and switch!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: mar2621
from WI
Verified Purchase:Yes
I switched from TurboTax to HR Block at least 10 years ago. Have been very happy with it. My taxes have become a LOT more complicated over the years. I thought I had 2 mistakes this year when I looked at the end result, before filing. Nope, I was wrong, the software was correct!!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Mostly good
on March 15, 2026
Posted by: ExHRBmanager
This year in reporting 1099 IRA distributions the software doesn't give enough guidance on what figures go in which box. "Help" is not helpful. And there is no way to contact a real person.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock