Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,812 Reviews)
Rating breakdown 27,812 reviews
5 Stars
17,442
4 Stars
5,192
3 Stars
2,218
2 Stars
1,231
1 Star
1,729
81%of customers recommend this product.
(
9,249 out of
11,430)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
Very good federal return, not so good state return
on March 11, 2026
Posted by: Richard 81
from Acme, Pa
Verified Purchase:Yes
The rating would be higher if I only considered the federal return. The federal return was very good and e-filed without any problem. The state return was not so good. E-filing was an issue and I ended up having to file by mail, which presented other issues.
Pros: Easy to prepare, Maximizes refund, Fast
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, March 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: esdy
Verified Purchase:Yes
Gets the job done. No recent experience with anything else (our taxes are too complicated for some services and I won't put all my stuff onto the Internet). Block seems to be doing a better job with rooting out the bugs and the navigation issues that have been seen in past versions.
I DO wish the Help function didn't inhabit the front of my screen even if I move to another application. At least it's a modal dialog box. Sometimes I just want Help out of the way while I'm working on other things.
Response from HRBlockBy Abigail, Social Media, March 11, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: DLN1
Verified Purchase:Yes
Great program, except for the end. The confusion between the IP PIN, and the 'enter any 5 digit number' is VERY confusing. Nowhere did it tell where to enter the IP PIN BEFORE you can file.
Was very frustrating.
I have used this software for years. Cannot remember having this problem
Was very frustrating.
I have used this software for years. Cannot remember having this problem
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience during your visit. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: pb12
from Champaign, IL
Verified Purchase:Yes
A lot of the functionality is pretty useful, but as a new landlord the rental income related features are pretty useless because they don't explain even very basic things like how to input property taxes or interest payments on the rental. This is despite this version of the software claiming to handle these things.
Pros: Fast
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Rockford, MI
Verified Purchase:Yes
I appreciate the thoroughness of the questions asked in gathering all my information so nothing gets overlooked.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Lake92
from Jacksonville FL
Verified Purchase:Yes
Outstanding software. Importing our stock sales saved me a lot time.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: CDT86
Verified Purchase:Yes
The software has a glitch that does not allow you to refile your taxes when if was rejected by the IRS. Support team could not help and hard to talk to a human.
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: MargInMO
Verified Purchase:Yes
Finally got to use the program this weekend....very easy to use.
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock