Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,812 Reviews)
Rating breakdown 27,812 reviews
5 Stars
17,442
4 Stars
5,192
3 Stars
2,218
2 Stars
1,231
1 Star
1,729
81%of customers recommend this product.
(
9,249 out of
11,430)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Customer Rating
5
Software worked well again. I use it every year.
on March 10, 2026
Posted by: Anonymous
from Indianapolis
Verified Purchase:Yes
tax return filing went well. Software was easy to follow. Still have my son's return to do.
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Poed x2
from Masonville Ia.
Verified Purchase:Yes
I've used this product for 30 years!! This year is the worst!! Fed won't except the return, they said AGI or PIN don't match last year!! Submitted 3 times!! Gave up!! Not happy!!!
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Always reliable and east to use. Have been a customer for 20+ years!
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 10, 2026
We are so happy to hear about your great experiences! We appreciate your time, loyalty, & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: 1Non
Verified Purchase:Yes
I bought the product last month, one update( on 2/27/2026) later, I still have not been able to file my taxes. The program said I have to wait for another update on 3/14/2026.
It is frustrating dealing with incomplete programs when doing taxes, especially in an already hostile environment.
It is frustrating dealing with incomplete programs when doing taxes, especially in an already hostile environment.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: williamsw
from co
Verified Purchase:Yes
Your tax data importation of 2024 Turbo Tax from the previous year app is terrible! It doesn't import all the data!!!
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Does everything you need to file your tax returns!!!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Kiss my a
Verified Purchase:Yes
I don’t think I got the BBB deductions even though I followed the interview correctly
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: WinC
from NC
Verified Purchase:Yes
After 40 years of displeasure with Turbotax I finally made the switch to H & R.. Was pleased although some improvements could be made.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock