Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,812 Reviews)
Rating breakdown 27,812 reviews
5 Stars
17,442
4 Stars
5,192
3 Stars
2,218
2 Stars
1,231
1 Star
1,729
81%of customers recommend this product.
(
9,249 out of
11,430)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Customer Rating
2
DIrect Deposit Glaring Oversight for '25 Returns
on March 5, 2026
Posted by: Ody10
from Southeastern PA
I have used H&R Block Home Premium for years, but this year it disappointed in a fairly big way. The return, due to the death of the taxpayer, had to sent via USPS and signed by the two personal administrators, including a document appointing them. When printing the HRB provided 1040-SR for mailing, there was no space for providing banking information on the form, and that information was not requested by the program. I mailed off the return two days ago, only to find a "reminder" online that no paper checks will be issued fpr 2025 returns by the IRS. I can only guess that the IRS will reject the entire return submission due to the lack of banking info, and send it all back to us eventually. WHY WAS THAT SPACE FOR DIRECT DEPOSIT OMITTED??? This is a glaring and annoying oversight. As the taxpayer is deceased, I can't correct this via an online Login.gov account. I am so disappointed!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Burlington KY
Verified Purchase:Yes
Been using H & R Block software for years and love it
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Orlando, FL
Verified Purchase:Yes
I have used this program for the past 20 years and it the best - very easy and accurate - have never had any problems
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Champaign Il
Verified Purchase:Yes
Was very easy to do. I have a small business that was covered also.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: rambo1969
from san jose, ca
Verified Purchase:Yes
failures in import and rental updates.
I escalated to support team - they were not helpful.
I escalated to support team - they were not helpful.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: joe MAC 25
from NY
Verified Purchase:Yes
Your software doesn't work efficiently on a MAC. The customer has to figure out too many work arounds. I called 3X and every person was very nice but they could not help until I spoke to a supervisor who gave me some hints but that should not be necessary. You are making it too difficult for an MAC user, not the way customers should be treated.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, March 6, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Jack409
from Yorktown Heights NY
Verified Purchase:Yes
Much better than turbo tax. Will no longer buy turbo anymore as then try to have pay more for add-ones at outrageous prices
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CT
Verified Purchase:Yes
I have used this software program for 20 years. It is consistent and very easy to use. It has helped me understand taxes in ways I would have never if I had just hired someone. The only complaint I have is that in the software there is a bug that has existed for the last several years. I have mentioned it but nothing ever got fixed. If you pay self employment tax installments you may run into it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock