Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,812 Reviews)
Rating breakdown 27,812 reviews
5 Stars
17,442
4 Stars
5,192
3 Stars
2,218
2 Stars
1,231
1 Star
1,729
81%of customers recommend this product.
(
9,249 out of
11,430)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: hosehead
from Eureka Montana
Verified Purchase:Yes
Simple, easy, accurate. The only problem I had was downloading. I hit the download button and nothing happened. Hit it again, nothing seemed to happen. Then I noticed the instructions as I scrolled further down the page that I needed to go to my windows files, find it and execute it. So I think I might have purchased 2 programs where I only needed one. Will have to call and see if they can refund me if I find I have paid twice.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Ave54
Verified Purchase:Yes
As a former TurboTax user I was not overly impressed. My biggest complaint is that when I went to file I was given the option of a refund check or direct deposit. The govt no longer issues tax refunds via checks and as I selected check my refund was delayed because the software did not inform me of that issue.
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MD
Verified Purchase:Yes
A bit interesting at times when trying to find some things. The program is accurate with the IRS rules.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Customer Rating
4
I would recomend this sofware to any new users.
on March 4, 2026
Posted by: PT35
from central NY
Verified Purchase:Yes
just used your software 1st time for 2025 taxes.
I used turbo tax for years.
there were some serious problems with the 1st year they went to download the program no disk available.
then they did not accept any computer with anything older than windows. that said your sofware was much better than the TurboTax@em2.turbotax.intuit.com.
I was hoping I could import data from my PDF. I a composite type with a lot of different forms.
I was able to log into my account and H&R Did well a put up red flags to figure out what was wrong.
And last few years I was able to do it without the logging into my account. which is not a comfortable thing to allow.
Also having my security and other data needed right into the beginning steps of entry was unsettling have that available for the many days it took to finish and having it accepted. I don't know if ther is any security built into the program. I was thinking might be good to require a password to open the program after purchased. the program was well thought out and having answered and suggestions built in was very good. only needed a couple of internet searches for some questions.
I used turbo tax for years.
there were some serious problems with the 1st year they went to download the program no disk available.
then they did not accept any computer with anything older than windows. that said your sofware was much better than the TurboTax@em2.turbotax.intuit.com.
I was hoping I could import data from my PDF. I a composite type with a lot of different forms.
I was able to log into my account and H&R Did well a put up red flags to figure out what was wrong.
And last few years I was able to do it without the logging into my account. which is not a comfortable thing to allow.
Also having my security and other data needed right into the beginning steps of entry was unsettling have that available for the many days it took to finish and having it accepted. I don't know if ther is any security built into the program. I was thinking might be good to require a password to open the program after purchased. the program was well thought out and having answered and suggestions built in was very good. only needed a couple of internet searches for some questions.
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: JMcG069
from Baltimore, MD
Verified Purchase:Yes
Information pulled from last year does not match IRS data, causing returns to be rejected.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Efficient and Easy
on March 4, 2026
Posted by: Caborachi
from Lincoln, NE
It was so easy to follow all the steps laid out for me. H&R Block make filing taxes something anyone can do. Thank you
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Colo mountaineer
from Colorado
Verified Purchase:Yes
We use it every year. Never have a problem with the IRS or Colorado revenue dept.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
We’re so happy to hear about your good experiences! We appreciate your time & business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: AZdoug
from Arizona
Verified Purchase:Yes
Overall it works well. I would like to have support for Arizona form 309, without it it forces me to have to mail the return and not e-file. May have to consider switching to another tax software.
Pros: Fast
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock