Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(24,967 Reviews)
Rating breakdown 24,967 reviews
5 Stars
16,088
4 Stars
4,550
3 Stars
1,845
2 Stars
1,007
1 Star
1,477
82%of customers recommend this product.
(
7,772 out of
9,521)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from CT
Verified Purchase:Yes
Have been using H&R Tax software for several years now and was always satisfied with its performance and ease of use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We’re so happy to hear about your good experiences! We appreciate your time & business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Albuquerque NM
Verified Purchase:Yes
Performed As expected. IRS release of forms delays processing through HRBlock. This should be remedied. It delayed my filing. I will go paper if this continues!
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Overcharged x2
Verified Purchase:Yes
Still waiting for response to being charged 3 times for 1 product.
Pros: Easy to prepare
I would recommend this to a friend!
Value
1
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: hrspanky
from branson missouri
Verified Purchase:Yes
very hard to use, would not give me a child tax credit would not allow me to transmit on line. back to turbo tax!
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: AJuju
from Chicago
Verified Purchase:Yes
I bought this purposefully to be able to submit electronically and this software lacks the very simple things it should be able to do. Like (1) notice that an actual error vs not an error and (2) allow an attachment when your files request an attachment, instead of falsely providing "help center" advise that the "send" button would prompt me to attach the file when indeed it did not prompt me and sent my file without the necessary attachment. I spent so much more in printing and mailing this year than any other year. It feels the software is going in a backwards progression instead of improvement.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for your feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Mr B1
from Louisiville KY
Verified Purchase:Yes
I’ve been using H&R Block Tax Cut for about 30 years. A lot of information carries over from year to year. The program flags errors and odd entries. It also has an interview option that walks you through every possible topic. Highly recommended, and inexpensive for what you get.
Pros: Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: hosehead
from Eureka Montana
Verified Purchase:Yes
Simple, easy, accurate. The only problem I had was downloading. I hit the download button and nothing happened. Hit it again, nothing seemed to happen. Then I noticed the instructions as I scrolled further down the page that I needed to go to my windows files, find it and execute it. So I think I might have purchased 2 programs where I only needed one. Will have to call and see if they can refund me if I find I have paid twice.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Ave54
Verified Purchase:Yes
As a former TurboTax user I was not overly impressed. My biggest complaint is that when I went to file I was given the option of a refund check or direct deposit. The govt no longer issues tax refunds via checks and as I selected check my refund was delayed because the software did not inform me of that issue.
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock