Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(24,967 Reviews)
Rating breakdown 24,967 reviews
5 Stars
16,088
4 Stars
4,550
3 Stars
1,845
2 Stars
1,007
1 Star
1,477
82%of customers recommend this product.
(
7,772 out of
9,521)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: Donotcontactme1
Verified Purchase:Yes
Declining quality. Crashed while getting and/or corrupted W2s and 1099s from payroll provider and investment firms. Doesn't know how to guide for RSUs reported on both a W2 and a 1099. Used for many years butt will try the leading competitor next year.
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Beerguru
Verified Purchase:Yes
The process went a lot smoother last year.
It kept. Showing exclamation marks next to all stock trades and there were no errors.
No detailed explanations were given.
It kept. Showing exclamation marks next to all stock trades and there were no errors.
No detailed explanations were given.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oregon
Verified Purchase:Yes
I've used this software for years...works great. So far there has been no personal information compromised.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
3
Did not receive free state filing as the promo sai
on March 4, 2026
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
Program is easy to use, but did not receive a free state filing.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Harry d
Verified Purchase:Yes
Easy to follow, also great support, been using for about 12 years
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used this program for many years. It consistently performs well, and makes my tax preparation easy and painless.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NN VA
Verified Purchase:Yes
Wish that it had two things:
1. A continuing button in the interview that lets you check for updates.
2. I was disappointed in the several week's long wait for two upgrades that,eventually, did nothing for my return.
1. A continuing button in the interview that lets you check for updates.
2. I was disappointed in the several week's long wait for two upgrades that,eventually, did nothing for my return.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Excellent program, I have been using this for seven years now, and I’m extremely satisfied with all aspects of it.
Pros: Easy to import documents, Fast
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock