Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(27,813 Reviews)
Rating breakdown 27,813 reviews
5 Stars
17,442
4 Stars
5,192
3 Stars
2,219
2 Stars
1,231
1 Star
1,729
81%of customers recommend this product.
(
9,249 out of
11,431)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Brookly, NY
Verified Purchase:Yes
The program is easy to use. I've used it in the past. The thing that was confusing to me was the question about thd six digit fraud alert code-which I didn't notice the first-time through thd program. So my return was rejected first time around.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: TESp
Verified Purchase:Yes
Wasn't up to date with everything by the end of January. Had to wait thru most of February to get what I needed.
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NEW JERSEY
Verified Purchase:Yes
I have been using H & R Block for as long as I can remember, NEVER any regrets!
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Schell family
from Florida
Verified Purchase:Yes
Excellent first-time experience with H&R Block Premium 202 Software. Even though my business income and expenses are small, it was extremely easy to enter all my receipts, etc. We finished business and personal at the same time, and in less than one hour.
Unfortunately, we bought 2 tax packages this year, but that was because we first bought TurboTax. It was so cumbersome and took so many hours, we finally gave up, and saw that H&R had great customer ratings (should have done our homework: Turbotax has low ratings).
However, the most IMPORTANT difference to us was the online help. We couldn't navigate TurboTax, and were constantly, annoyingly prompted to pay for professional answers, with in-your-face marketing on upgrades. H&R Block, to our delight, had CLEAR instructions and hints, online AI-generated additional help, and--wow!--when we couldn't figure out a final item, we actually got to chat with a real person, at no extra cost, and the answer was swift, helpful, and courteous.
We could not ask for more! H&R customers for life.
Thanx for asking!
The Schell family
Thanx for asking!
The Schell family
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Peggy 4
from IN
Verified Purchase:Yes
I use this program to file tax returns for a number of clients. I am given 5 free efiles with my program. I would like to see an addition of more efiles. I would be willing to pay to be able to file more of my clients by this method. However, I get a message that the IRS won't let me file more than 5. I know that this is not true. After I have used my 5 efiles, I must paper file the rest. I don't mind paying extra to be able to efile these returns, but am unable to do so.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Vi 10
from NY
Verified Purchase:Yes
I completed the job in 5 hours at a stretch. They have done a great job of guiding me thru.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Neveragain12223
Verified Purchase:Yes
The worst software ever. It would take too long to explain everything
Cons: Hard to prepare
Value
1
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Buggreg
from Sebring FL
Verified Purchase:Yes
Easy filing on this platform. All the details were assessable.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock