Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(24,630 Reviews)
Rating breakdown 24,630 reviews
5 Stars
15,887
4 Stars
4,484
3 Stars
1,812
2 Stars
990
1 Star
1,457
82%of customers recommend this product.
(
7,569 out of
9,283)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: Scottimore
from Chapel Hill, NC
Verified Purchase:Yes
The online process is not completely explained. The software should be in the cloud, not downloaded to my laptop. This was my first year so hopefully next year will be easier because 2025 return will already be on file. The worksheet vs form entry should be better explained. For a first time Block user, A lot of trial by error and never sure if I was following the right protocol.
Cons: Hard to prepare, Hard to import documents
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: athera
Verified Purchase:Yes
the web page is too small and hard to read and too light the print is not dark and too small
and sometimes hard to understand to tax law
and sometimes hard to understand to tax law
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kentwood Louisiana
Verified Purchase:Yes
Have been using since it was Tax Cut. Worked great every year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: mrtttt
from wisconsin
Verified Purchase:Yes
there is so much typing when your product was used the prior year - it does bring forward your Drivers License , bank account # etc, also your state efile prices are to high especially when we had to buy the software - also does not create federal estimates
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
1
Disappointment
on February 27, 2026
Posted by: Ed1619
from Tennessee
I bought the H&R block software only to learn that it does not have all the features to complete your return without having to manually enter your information. I'm speaking about importing your financial data from Wells Fargo Clearing Services which the company was not in the financial drop-down menu. File a trouble ticket on 2/20 and was told someone will reach out in 5 days. No one has as of 2/28. Problem was not addressed in the last update. Will not buy this software again do to what seem a lack of instress in addressing users problem(s).
Cons: Time consuming, Hard to import documents
Value
1
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Customer Rating
5
H&R Block Tax software makes it easy to file
on February 27, 2026
Posted by: Auntnank
from New York
I like the way this software walks you through what you need to file your taxes. I have been using it now for a few years and feel confident it has helped me get the best results.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (16,184) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,655 out of
1,843)
Value
4.4