Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.3
(24,469 Reviews)
Rating breakdown 24,469 reviews
5 Stars
15,809
4 Stars
4,450
3 Stars
1,794
2 Stars
979
1 Star
1,437
82%of customers recommend this product.
(
7,477 out of
9,163)
Customer Reviews for H&R Block - Tax Software Premium 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Los Angeles
Verified Purchase:Yes
Great product. Takes care of all my tax filing needs
Product price should be lower though
Product price should be lower though
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra Social Media Team, November 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: WaltS1
from Glastonbury, CT
Verified Purchase:Yes
Don’t understand why you can’t support the opportunity zones especially now that they have been extended. At least include the information 8797 form. That would take about an hour to code (less with AI). Additionally, this years program had a glitch and wouldn’t accept a value code A value on line 11 of K-1 which caused a number to be put on line 25k of the 1040. You wouldn’t allow electronic submission with a value in that field and you said it was because the irs wouldn’t allow it. However, turbo tax allowed an electronic submission of it so you just didn’t update it for this year. Shame on you!
Pros: Easy to prepare
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy Social Media Team, November 6, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: mike_fold
from Cleveland, OH
Verified Purchase:Yes
User friendly and intuitive. Been using for 6 years. Offers all the schedules I need.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy Social Media Team, November 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: PT109a
Verified Purchase:Yes
easy to use software. double checkes my information for mistakes and easy E Enroll
Response from HRBlockBy Joy Social Media Team, November 10, 2025
Hi, thank you for leaving a review! We're glad to hear that you had a positive experience with H&R Block. Your satisfaction is important to us, and we're grateful for your feedback. We look forward to your next visit!
Written by a customer while visiting HRBlock
Posted by: dumb123456789
Verified Purchase:Yes
Second year in a row that I have paid for e-filing and not been able to use it
Response from HRBlockBy Abigail W, Social Media, November 11, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Blocker in progress
Verified Purchase:Yes
I have not bought the 2025 version yet. The 2024 version was very good.
Pros: Fast
Value
3
Response from HRBlockBy Joy Social Media Team, November 14, 2025
Hi, thank you for sharing your positive experience with us! We're delighted to hear that you had a good visit. Your feedback is valuable to us, even if the rating is less than 4 stars. If there's anything specific we can assist you with, please let us know in your customer satisfaction survey. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Customer Rating
4
on December 29, 2025
Posted by: nd2025
I have been filing my returns since 1990 using H&R Block with good results.
Response from HRBlockBy Eva Social Media Team, December 29, 2025
Thank you for being a loyal H&R Block customer for so many years! We’re thrilled to hear you’ve had great experiences and truly appreciate your continued trust and valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
2
on January 9, 2026
Posted by: GetLost1
There was no income on Schedule 1, Line 10, and Line 8 shows no income. Last year, I ran into the same problem. Christopher's Social Security Income falls under the taxable income threshold to be taxed. But the software does not allow me to file an electronic return for him.
Response from HRBlockBy Joy Social Media Team, January 12, 2026
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (16,141) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,624 out of
1,811)
Value
4.4