Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Average customer rating
4
(9,106 Reviews)
Rating breakdown 9,106 reviews
5 Stars
5,050
4 Stars
1,569
3 Stars
939
2 Stars
640
1 Star
908
71%of customers recommend this product.
(
2,722 out of
3,833)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Posted by: Yulem
Verified Purchase:Yes
It seems the software is getty sloppy.
In the Premium version a Schd E interview correctly triggered a QBI which requires a separate statement. It correctly filed out the statement, generated instructions on how to sign and copy it, and that I would be alerted when the time came to attach it to my return.
Well, that time never came. I electronically filed my claim and there was never an opportunity to attach the signed QBI statement. I hope the IRS wasnt expecting it. The Business software has always been kludgy but it seems to work ok.
In the Premium version a Schd E interview correctly triggered a QBI which requires a separate statement. It correctly filed out the statement, generated instructions on how to sign and copy it, and that I would be alerted when the time came to attach it to my return.
Well, that time never came. I electronically filed my claim and there was never an opportunity to attach the signed QBI statement. I hope the IRS wasnt expecting it. The Business software has always been kludgy but it seems to work ok.
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I’ve bought this product for so many years I can’t count! It always tells me when updates are coming and the feature I like best is “verification” did I complete the forms correctly.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Time consuming
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 12, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Dependent over 18 yr old full time college student
on April 11, 2026
Posted by: ftl01
Verified Purchase:Yes
Normally all goes pretty good with HR Block software; however, I tried to claim my 19 yr old kid who is going full time to college but the IRS did not accept this. So I filed without this dependent. I got a refund which was a lot less than if I had included dependent and college costs. So I decided to claim my kid again and added the cost of tuition then the IRS accepted this amended return...I have not seen the extra refund yet...we'll see. I guess the HR interview needs to change somehow to make sure you get this deduction...we'll see.
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Stein2
from Alabama
Verified Purchase:Yes
Been a Taxcut customer for 7 years. The state program was quirky (alabama). I had an IRA rollover, and it wouldn't let me enter 0 taxes due or paid. I had to enter something other than 0. I entered 1 dollar. I hope that doesn't get me audited.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Fix Business
Verified Purchase:Yes
Premium works great on all computers (Windows 10 and 11). But business only worked on a Windows 10 computer that was offline for 18 months. This was very frustrating. I was expecting a solution that worked. It was as though Business needed to be recompiled so it would work. When I finally got Business to work, I'd wasted 2 weeks and was truly up against it. Your help desk was a dead end. AI answers were better.
Pros: Easy to prepare
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Steve in Carmel
from Carmel, IN
Verified Purchase:Yes
The support person said he can’t answer tax questions because he’s not a tax professional. What?
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Cb1899
Verified Purchase:Yes
I ended up just completing my taxes manually and mailing them in because the software was so bad
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Nonnya Bizznezz
from Usa
Verified Purchase:Yes
Why did you install that trusted root certificate? That is a HUGE security vulnerability.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
Thank you for your feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock