Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Average customer rating
4
(9,106 Reviews)
Rating breakdown 9,106 reviews
5 Stars
5,050
4 Stars
1,569
3 Stars
939
2 Stars
640
1 Star
908
71%of customers recommend this product.
(
2,722 out of
3,833)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Posted by: MNillinois
Verified Purchase:Yes
Hard to use. Interviews are very limited. In fairness, I'm sure it would be easier if I used it regulary
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Posted by: OnlyUseTurboTax
from Spokane Washington
Verified Purchase:Yes
I was a TurboTax user but don't have Windows 11 so I switched because HR said it supported Windows 10. I thought "how bad can it be?" It was horrible. Terrible user interface--very hard to navigate and understand what information it was looking for and I am pretty knowledgeable about taxes. I wasn't able to file the Trusts on-line -- which I could do with Turbo. For my LLC submission, I filed on-line, but there is a bug in the software that doesn't make the header file correctly. It leaves the yes and no boxes blank for "Has the Responsible Party changed". So I got an Accepted with Messages because if the party has changed it needs another form. Party did not change and *I* checked the appropriate boxes but HR didn't when it made the header to transfer. In addition, their customer support is awful. I had 3 separate problems--each time I was supposed to be contacted in 3 -5 business days. 1st one I was directed to send screen shots to the troubleshooting department. After 7 days I sent a follow up email, no response. After 10 days another, no response after 15 days I called and they had no idea what was going on. Other 2 times no response ever and one an inadequate response after a month. Unlike the personal software, it won't import your information from last year if it's a Turbo file. I will buy a new computer and get Windows 11 so I don't have to use HR Block ever again!!
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Posted by: Anonymous
from chicago
Verified Purchase:Yes
business version was much more stable this year.
didn't like the original amazon download of the premium version though - the screen didn't display the right-third of the contents, including the Next button. Glad it was fixed a few weeks later though, after I made several calls.
didn't like the original amazon download of the premium version though - the screen didn't display the right-third of the contents, including the Next button. Glad it was fixed a few weeks later though, after I made several calls.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Double Charged to E-File due to Update Required
on March 31, 2026
Posted by: Willywaymond
from Northern California
This program was easy to use and went smoothly until the efiling.. Once completed and credit card info entered it needed a update and rebooted requesting credit card again. Both charges went thru on the credit card
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abigail, Social Media, April 2, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Canton Man
from OH
Verified Purchase:Yes
E-filing fee for State tax is outrageous. Instead of allowing to e-file up to 5 federal taxes, offer the choice of e-filing up to 5 federal and/or state taxes with the software purchase.
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sydney, Social Media Department, April 1, 2026
Thank you for your feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: JackJackson
from TX
Verified Purchase:Yes
Online help was great. Had a real person walking me through log in.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Vilseck, Germany
Verified Purchase:Yes
The business program doesn't run. After calling from overseas for 2 hour support session it still doesn't run.
They said they would have the advanced team get back to me but no one has. From Reddit it looks like the program hasn't run since January and that there has been been no fix.
They said they would have the advanced team get back to me but no one has. From Reddit it looks like the program hasn't run since January and that there has been been no fix.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, April 1, 2026
Thank you for your feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I don't trust that the questions and results are correct. Plus the state form was not accurate.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock