Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Average customer rating
4
(9,534 Reviews)
Rating breakdown 9,534 reviews
5 Stars
5,202
4 Stars
1,664
3 Stars
1,018
2 Stars
687
1 Star
963
71%of customers recommend this product.
(
2,927 out of
4,126)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Customer Rating
3
Really wanted to like this more...
on March 31, 2026
Posted by: MonyMony
from Elkton MD
After years of utilizing an alternative software, I transitioned to H&R as I require comprehensive tracking of numerous charitable donations. The software’s built-in functionality for itemizing donations is highly beneficial and greatly appreciated.
However, the application presents several issues that render it unsuitable for use on MacOS. Notably, the straightforward option of adding a password to a return is not functional for any complexity beyond the default “12345.” (Note, you have to force-quit the application if you try to add a password. Duplicated this on different machines with different MacOS versions.) Surprisingly, contacting support regarding this matter proved unsuccessful, as they were unaware of the password addition feature being included in the application. Additionally, importing a W-2 resulted in the application crashing. The options for downloading 1099s are severely limited compared to other tax preparation applications on the market, as many major financial institutions are not supported. Furthermore, attempting to download a second state return resulted in the application getting stuck in a look asking for additional payments and had to be resolved by support.
While a single issue could be overlooked, the multitude of problems encountered necessitate a serious consideration of alternative options for 2026.
Pros: Maximizes refund
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DSW82
from Michigan
Verified Purchase:Yes
Easy to use, reasonably priced. I have used this software for years and will continue to use it.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
Not the most intuitive software, but it got the job done.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Ok for some businesses, poor guidance on others
on March 31, 2026
Posted by: Tigerfit
from AL
Verified Purchase:Yes
I have used this product several years for my S Corp, it was fine. This year was my first time filing for a partnership LLC, and I was disappointed. The program doesn’t step thru all the required yes/no questions, so those don’t show up until the final error check. It also offers no guidance whatsoever in reconciling the balance sheet schedules. Even though I know where the numerical difference lay, I couldn't tell where to put the entries.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Works well for 1040 forms, ok for 1041 forms. $$$$
on March 31, 2026
Posted by: fdfdj
from VA
Verified Purchase:Yes
The product worked well though the Business version which includes the 1041 Forms is a bit clunky & obviously not to the same standard as the 1040 Forms.
State tax forms are included for a single state but electronic filing costs extra. A 2nd state tax form can be purchased at half the price of the full business package & that still doesn't include electronic filing.
State tax forms are included for a single state but electronic filing costs extra. A 2nd state tax form can be purchased at half the price of the full business package & that still doesn't include electronic filing.
Pros: Easy to prepare
Value
2
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: xrqt
from Somewhere
Verified Purchase:Yes
Software not as intuiive this year, it failed to check a couple of boxes and my return was rejected until I manually fixed the problem. The screens were blurry and harder to read than in the past.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
After a glitch which took longer to be given a fix (which was easy) the software went fairly fast and easy.
Only complaint is the same one I have had for several years, the error list needs to stay up, instead of rechecking the entire thing each time I fix ONE error. Most errors being that I missed some check boxes on a single form in different places, which could be fixed quickly if the list stayed up until done. just add a "update list button and recheck like it does anyway when preparing for filing. Other than that easy.
Only complaint is the same one I have had for several years, the error list needs to stay up, instead of rechecking the entire thing each time I fix ONE error. Most errors being that I missed some check boxes on a single form in different places, which could be fixed quickly if the list stayed up until done. just add a "update list button and recheck like it does anyway when preparing for filing. Other than that easy.
Pros: Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
Big trouble to get State of Ohio filed without extra payment
Pros: Easy to import documents, Fast
Cons: Time consuming
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock