Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Average customer rating
4
(9,534 Reviews)
Rating breakdown 9,534 reviews
5 Stars
5,202
4 Stars
1,664
3 Stars
1,018
2 Stars
687
1 Star
963
71%of customers recommend this product.
(
2,927 out of
4,126)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Posted by: Jimbo60
Verified Purchase:Yes
It would have been nice to know that your forms were not all approved by IRS I couldn’t file my return until March. I was ready to file by the end of January.
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
I have a business so my situation is more complicated than single filers. Over the last few decades, this program seems to be more and more difficult to use. Not sure if it is the changing tax code but i feel like I need a CPA degree to navigate the interviews and understand what is being asked of me. The last two years have, by far, been my most stressful in using this software.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: New tricks old dog
from Wichita, Kansas
Verified Purchase:Yes
I had always used an accountant for our tax work. As fees increased I turned to H&R Block software. I am so glad that I did. I have been using H&R Block software for three years now and it has not only saved me a lot of money in tax prep costs but it has given me a much better understanding of taxes in general. It has allowed me to plan and strategize for the year. I am able to maximize our tax deductions, which has saved me way more than the cost of the software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
5
Good tool, but "Excess Accumulations" needshelp
on March 25, 2026
Posted by: Anonymous
from Atlanta
Verified Purchase:Yes
Great tool for home and business. Have used H&RB for many years. This year's seemed especially good.
Please do, though, work on the section about "Excess Accumulations" - it's confusing, not logical, and needs some improvement.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Wyorick1
from Idaho
Verified Purchase:Yes
Still trying to file my business return. Can’t load the program. Apparently a Windows 11 issue.. not being recognized by H&R Block software
Cons: Time consuming, Hard to prepare
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: H R DISASTER
from Waunakee WI
Verified Purchase:Yes
I cannot believe that a program that I used for 10 years turned into a tax nightmare. Yes, I am completely computer literate, but I have no idea what you did to the program to turn it into what it is now. If it's not broken don't fix it!
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sonia, Social Media, March 26, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: bob27123456789
from Baltimore
Verified Purchase:Yes
I’ve been using the premium personal and small business product for years with no issues, I used the personal product this year with no issue. I paid extra for the business software because I had an S Corp to file and it never worked, no one was able to get it functioning before the tax deadline and I had to pay for a second software from a different company to produce my K1. It was very frustrating and I won’t be using the business product again, I’d like a refund for it, it turned out to be a waste of money.
Pros: Easy to prepare, Maximizes refund, Fast
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Grandpa Frank
from South Carolina
Verified Purchase:Yes
Having issues with K-1s. Program says certain lines that were on pick list do not exist? Totally confused. I was told fixes coming 3/27
Pros: Maximizes refund, Fast
Cons: Hard to prepare
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock