Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Average customer rating
4
(9,534 Reviews)
Rating breakdown 9,534 reviews
5 Stars
5,202
4 Stars
1,664
3 Stars
1,018
2 Stars
687
1 Star
963
71%of customers recommend this product.
(
2,927 out of
4,126)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Posted by: PFP and PNP
from DMV
Verified Purchase:Yes
Frustrating that there was no warning that the March update required Windows 11. The computer I used has Windows 10 and was unable to upgrade to Windows 11. I had just finished my business return and was planning to file it the next day after I attached the required documents. Instead the update takes place and I can no longer access the business program. Return is gone and I have to start over. Also found it difficult to attach documents because of size limitations. Plan to spend money on compression software.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Response from HRBlockBy Sydney, Social Media Department, March 24, 2026
Thank you for your feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: BAM64
from Atlanta, GA
Verified Purchase:Yes
2nd year in a row using this software. I find it very user friendly and simple to understand.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
2
Several problems
on March 24, 2026
Posted by: CarlGH
I have used H&R for 20 years. I have had problems with the program in the past, but more this year. Couldn't import Merrill Lynch financial information. Big problem for me.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Lexis, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Lousy program
on March 24, 2026
Posted by: Crappy_program
I use this program every year only because it contains the 1120S form but….every year it adds electronic filing forms even when I don’t want it. Then I have to figure out how to strip out all of those forms so I can file on paper.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Lexis, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Atlanta, GA
Verified Purchase:Yes
Great purchase! Very easy to follow. Felt confident completing with the program support.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
1
3 Federal Rejections in a row ??? Seriously???
on March 25, 2026
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
Your software UTTERLY FAILED to prevent two rather sizeable errors from getting through to an actual e-filing, I am NOT HAPPY !!! One, you failed to compare the SSN for my wife's W2 to last years data. That was Federal rejection number 1. Then, you failed to ask enough questions about existing healthcare coverage, so despite our having coverage all year long, you failed to ask about the nature of it, and thus Federal rejections two and three,.. This is bad news big time. If I find out you charged me any more than once for my state return, I will ream you folks a brand new one... Verbally, anyway...
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, March 25, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from WA
Verified Purchase:Yes
Import functions have taken a step back from previous years. Merrill isn't suppoed at all. If direct import is not possible then importing from a file (pdf, csv, etc.) should be an option.
Importing ESPP share sales could have better support as well. The pdf from Fidelity has all of the info needed but it only pulls in the numbers reported to the IRS and not the correct cost basis info in a later section.
Importing ESPP share sales could have better support as well. The pdf from Fidelity has all of the info needed but it only pulls in the numbers reported to the IRS and not the correct cost basis info in a later section.
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Imperial
Verified Purchase:Yes
I don't like the interview, and I don't like the audit error list to fix.
Response from HRBlockBy Maria, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock