Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Average customer rating
4
(9,534 Reviews)
Rating breakdown 9,534 reviews
5 Stars
5,202
4 Stars
1,664
3 Stars
1,018
2 Stars
687
1 Star
963
71%of customers recommend this product.
(
2,927 out of
4,126)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Posted by: Anonymous
Verified Purchase:Yes
I purchased the premium + business + state program on March 1st and continued to have problems downloading and trying to update the program. It would not connect to your server. On the 15th of March I called for help after trying all the other options to no avail. I spent 2 hours on the phone, and nothing worked. The program still would not update or connect. On the 16th, I tried again, this time with a different person. After 2.5 hours, she told my there was nothing she could do and she would have someone who knew more than her "call me back" in a day or two. I waited. They never called. Finally on the 19th, I called again and got hold of someone who knew what she was doing. She had to uninstall the program and reinstall it for it to work. I think I should be reimbursed to compensate me for all the aggravation and days of stress I went through before I could use what I paid for.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Superb Program - Just Like Having My Accountant!
on March 23, 2026
Posted by: DBo26
from Ohio
Verified Purchase:Yes
I've used this product for several years and love it! Easy to use and understand plus it covers any issues I have for my personal and business taxes. I am as confident with this software as if I had an accountant sitting next to me.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 24, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: The Tax Johnny
from Columbus, Ga
Verified Purchase:Yes
The tax software is easy to use.That portion is very positive. I filed electronically and it took nearly a month to get my refunds from federal and Georgia. That is much too slow for electronic filing. Also, when the status of the refund, it was inaccurate. I had to check my bank online, to find out my refund was already in the bank account.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: LarryRT
from Iowa
Verified Purchase:Yes
I found the software very good! The only problem I had was the weekly updates did not give me my forms til the last day of February. I got my refund successfully. I am very happy with that.
Pros: Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
5
Always easy to use
on March 23, 2026
Posted by: TaxMark
from Northern California
With all that’s been happening I thought this year would be a tough tax form year. I was happy to be wrong! The ease of use gets better every year.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Timi67
from Texas
Verified Purchase:Yes
I downloaded it and it wouldn't open. First business program I bought didn't have a business program.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: mpm246
from Virginia
Verified Purchase:Yes
I could not open a return to check on the efile status. I was told to wait for an update, After the update I was able to open the file once and then the same error came back. I tried to file for an extension on another return and the return disappeared.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
I like it a few things could be worked on but good
on March 24, 2026
Posted by: Anonymous
from MN
Verified Purchase:Yes
I would like more flexibility in trying alternate scenarios (I do not like how it feels like its 1 time and full commitment and needs to be online at nearly all times?) I like it overall and will be buying it again for next year, I do like the "planning for next year portion"
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock