Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Average customer rating
4
(8,594 Reviews)
Rating breakdown 8,594 reviews
5 Stars
4,846
4 Stars
1,465
3 Stars
861
2 Stars
588
1 Star
834
72%of customers recommend this product.
(
2,492 out of
3,483)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Posted by: jabo14
from Iowa
Verified Purchase:Yes
Has caused nothing but headaches. Finally bought TurboTax to file my taxes. Would give zero stars if possible
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, March 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rob M3
Verified Purchase:Yes
The download/installation instructions should make it clear this is two, distinct and separate software applications that are launched and used completely separately from each other. The Premium app is excellent, seemed the same as the Deluxe version I'm used to using. However, the Business app was only 'fair.' Using it for the first time for a deceased family memmebr's trust return was much more difficult than expected - the 'interview' was sorely lacking. Many pages basically said open the whole form and fill it out. And then the help/instructions wer very lacking in being helpful. Once I incorrectly selected "grantor" trust it took me several tries to be able to delete that selection and make the correct selection to get the return done right. It almost felt like I pad for a product to help me do the trust return and the product basically said, here, fill otu these IRS forms and then we will put them on them so you can print them; not very helpful,and definitely needs work!
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (5,344) ratings-only reviews
Overall Customer Rating
4.3
Would recommend? Yes
(
566 out of
652)
Value
4.3