Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Average customer rating
4
(8,510 Reviews)
Rating breakdown 8,510 reviews
5 Stars
4,802
4 Stars
1,448
3 Stars
851
2 Stars
581
1 Star
828
71%of customers recommend this product.
(
2,442 out of
3,422)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025, PC Only [Key Card] - Windows
Customer Rating
4
Premium great...business needs a lot of help
on February 28, 2026
Posted by: JRK1952
from Deer River NY
Verified Purchase:Yes
The personal income tax premium was great. I trust it. The business side leaves a lot to be desired. It kept closing ("The program encountered an unexpected error and needs to close"). This only began when I downloaded the NY state forms. Multiple tries as updating the program with the same result. I was able to bypass it by opening the forms directly and doing the work on them following last year's 1041 as a guide. But, the interview interface should have worked, and it didn't. I am not happy about that. To boot, it will not allow me to efile, and NY requires efile according to the information in the instructions. You need to invest some time having the developers fix these glitches.
Pros: Easy to prepare
Cons: Time consuming
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
No support for preparing 1099-NEC in Prem Business
on February 28, 2026
Posted by: Grs52
from Cambridge, WI
Verified Purchase:Yes
Useless.
My question was how to prepare a 1099-NEC for my non-emp contractors, which the Premium Business software is supposed to do. I do not find any module to create these in my software installation.
The support person didn’t have any idea what I was talking about.
My question was how to prepare a 1099-NEC for my non-emp contractors, which the Premium Business software is supposed to do. I do not find any module to create these in my software installation.
The support person didn’t have any idea what I was talking about.
Pros: Easy to import documents
Cons: Time consuming
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: None01a
from New Hampshire
Verified Purchase:Yes
Horrible support this year and I’ve been using your product since 2009. 2025 Business software would not open on any of my three computers and your escalation department abruptly closed my cases without resolution without resolution. Very disappointing this year. I have no choice but to use Turbo Tax this year for my 1065 filing
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: TaxFrustration
from california
Verified Purchase:Yes
The partnership return was incredible complex and if you have an error it isnt easy to resolve. Also, I wasnt able to transmit so I had to print it off and send. Lastly, I had to pay for electronic filing on top of my software
No, I would not recommend this to a friend.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
I have used for about 10 years with no major issues
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Milan TN
Verified Purchase:Yes
You do not tell me when IRS accepted my 1065 return.
Only my 1040, why not my 1065 return??
You have never corrected you B from on the 1065 when it says if I check yes to all of them, then I do not have to file the other forms. Every year I have to call you and wait for hours, then I finally get it fixed, because the error is new red. This year you changed it to yellow and I did have to fix it, but they accepted it with yellow errors saying with writing.
Only my 1040, why not my 1065 return??
You have never corrected you B from on the 1065 when it says if I check yes to all of them, then I do not have to file the other forms. Every year I have to call you and wait for hours, then I finally get it fixed, because the error is new red. This year you changed it to yellow and I did have to fix it, but they accepted it with yellow errors saying with writing.
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MA
Verified Purchase:Yes
I bought 3 months ago. Premium tax is good but business oftware was not working properly. I did not use it
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Jersey
Verified Purchase:Yes
Purchased this software since 2002 best software for taxes
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock