Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.5 out of 5
4.5
(13,584 Reviews)
Open Ratings Snapshot
Rating breakdown 13,584 reviews
5 Stars
9,936
4 Stars
2,055
3 Stars
699
2 Stars
351
1 Star
543
89%of customers recommend this product. 
(
5,611 out of 6,280
)
Best Buy Privacy Policy
Customer Reviews for H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Customer Rating
4 out of 5
4
Good basic package
on May 4, 2026
Posted by: TaxesAreTough23
from Virginia
Verified Purchase:Yes
Good federal package. Worked well for two returns with different degrees of complexity. I wish the state add-on was a cost effective option. But it isn't.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3 out of 5
3
Response from HRBlockBy SydneySocial Media DepartmentMay 5, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4 out of 5
4
Something is amiss
on May 4, 2026
Posted by: Anonymous
from Florida
Verified Purchase:Yes
2025 taxes were done and refunded fast but something is amiss with 2024 which still is being held up. Apparently the IRS didn't like something that your software didn't catch. I can't even find out why they are holding it up
Pros: Easy to prepare
Value
4 out of 5
4
Response from HRBlockBy LexisSocial Media TeamMay 5, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
4 out of 5
4
Been using for a very long time and happy
on May 5, 2026
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Everything seemed good and I sent it in. Checked back to check on status and when to expect refund and was told it hadn't been sent in. Apparently my id code wasn't included when it should have been (I thought I included it). I completed it and resubmitted it and if apparently went in. Probably was my fault but thought I should mention this since this was the first time this happened after using this since my previous software company was bought out by H&R.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5 out of 5
5
Response from HRBlockBy SydneySocial Media DepartmentMay 5, 2026
We’re so happy to see that you had a good experience. We appreciate your business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (8,061) ratings-only reviews
Overall Customer Rating
4.6 out of 5
4.6
Would recommend? Yes
(
1,366  out of  1,447
)
Value
4.6 out of 5
4.6
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