Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.5
(13,584 Reviews)
Rating breakdown 13,584 reviews
5 Stars
9,936
4 Stars
2,055
3 Stars
699
2 Stars
351
1 Star
543
89%of customers recommend this product.
(
5,611 out of
6,280)
Customer Reviews for H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Knoxville, TN
Verified Purchase:Yes
This has become too expensive for what it is. This is the exact same product I’ve purchased for many, many years. ZERO updates or changes. It works fine. It stores my data and allows me to reimport it the following year. It’s the only reason I stick with it. It safe me time from have to re-enter all the account details, etc.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: CorvetteBob96CE
Verified Purchase:Yes
Just average tax software, for a simple return it gets more and more difficult every year. Repeated items all through the package. Questions are not worded for the common person, multiple rereads are required. Won't be using this software next year.
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
2
BUG IN THE BASIC VERSION OF THE SOFTWARE PROGRAM
on April 30, 2026
Posted by: JIM MOSIER
from Florida
Verified Purchase:Yes
I've submitted this issue every year for the past 3 years. YOU HAVE A BUG IN YOUR PROGRAM (BASIC). My wife are on SS, and that is the ONLY income that we have. Our AGI is always $0. We have nothing but standard deductions, NO credits of any type. Each of the past 3 years we had received too much money for my wife's Obama Care Plan, and had to pay the overage back to the IRS. When you get to the end of your program, and it does the "Final Check", it comes up with an error in RED that says YOU MUST HAVE EITHER INCOME (taxable) OR A CREDIT. Has we have neither, the program WILL NOT LET US PROCEED TO FILE OUR TAX RETURN VIA INTERNET BECASUE OF THE "ERROR". Our AGI has been $0 for the past 3 years.. I have to print the return and MAIL it to the IRS which kinda defeats the purpose of buying your program. I wish you would fix this for future versions of the BASIC program as my income and credit status will not change in the foreseeable future.
Pros: Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
4
on April 30, 2026
Posted by: Lankyd
I wish you had a way to attach supportive files to a return before filing.
Pros: Easy to prepare
Response from HRBlockBy Lexis, Social Media Team, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: widowage76
from Kansas City, KS
Verified Purchase:Yes
Makes figuring income taxes so easy! Very thorough in checking all the ins and outs of income, deductions, etc., then does all the calculations very quickly. Makes complicated tax laws seem simple.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Avg Joe3
from Florida
Verified Purchase:Yes
Always super easy to use. I do taxes for my family and scenarios vary greatly and this helps me through them.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ron Ye
from Dallas, TX
Verified Purchase:Yes
I get this version form your pre-sale. The notice is from your email notification. Overall, I am satisfied with this software.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: T8852
Verified Purchase:Yes
Used it for several years. Thorough interview to get all income classified correctly and deductions to get lowest amount of taxes paid.
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock